Richard Bishop | Page 7

General Manager Jamie Warren provided excellent customer service! After we agreed on the sale he took me to Pablo who continued the great customer experience. service! After we agreed on the sale he took me to Pablo who continued the great customer experience. More

by MC1113 Verified Customer Verified Customer

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This dealership had the vehicle I wanted in stock to the exact spec. Unfortunately from the first phone call till delivery was a nightmare. Not only were they not on top of a $100k sale they didn’t follow u exact spec. Unfortunately from the first phone call till delivery was a nightmare. Not only were they not on top of a $100k sale they didn’t follow up and if I didn’t I would have not had the vehicle we wanted. Upon delivery not only was it not spotless the def fluid was empty. Paperwork showed 5 miles and was delivered with 55. Still waiting on where that mileage went. I would stay clear of this dealership unless you find yourself in my shoes where they had the only one closest to me in the country. More

by VNJESSD Verified Customer Verified Customer

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My experience with Stacey and his team was fantastic! We’ll definitely come back when picking out our next family car! We’ll definitely come back when picking out our next family car! More

by jkirkstafford Verified Customer Verified Customer

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Very good experience at the dealership. They took care of everything. They went beyond to make sure I was satisfied with my purchase. They took care of everything. They went beyond to make sure I was satisfied with my purchase. More

by turmanlawncare Verified Customer Verified Customer

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HORRIBLE! !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a month ago and still don't have my tag and title because they are withholding it until I pay them an ADDITIONAL $1,000. At signing, they NEVER told me I was required to put down $1000 cash before I could drive off the lot. I signed for $28,892 per the bill of sale and drove off the lot thinking everything was finalized. A week later, I got a phone call from the shady salesman, Nathan Watson, stating that my bank is requiring that I put down $1000. I called my bank and they stated they are not requiring any down payment from me. A couple weeks later, I get another call from the finance manager at Jim Ellis Marc Starks. I called my bank on 3-way and he stated on a recorded call, "I made a mistake", and seconds later, "the dealership isn't gonna eat this". Evidently, he was supposed to add this $1000 to the total amount to make it $29,892. But when he called my bank to cash the check he told them "$28,892". I asked him several times on this same call, was I supposed to pay this $1000 at signing, because it was never discussed. He stated twice, "no but most times when our customers purchase a new vehicle they put down $1000". Like I said, this was never mentioned or discussed with me before signing and driving off the lot. My bank stated they will not give them anymore money as the check had already been cashed. So Jim Ellis is essentially trying to make me pay it and withholding my tag and title until I do. I will NEVER recommend this crooked business to anyone and I've already contacted Fox 5 and Channel 2 News stations. My next step is to sue. More

by Brenai Verified Customer Verified Customer

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Overall very satisfied with the dealer. Communication via email and phone was excellent. The at dealer experience was very good. The salesman, Nathan Watson was helpful and professional dur Communication via email and phone was excellent. The at dealer experience was very good. The salesman, Nathan Watson was helpful and professional during the buying process. The sale manager and general manger were also very nice and helpful. More

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Very impressive dealership with very professional employees and a great selection of cars. Prices were better than the surrounding area. Pleasant experience all around. employees and a great selection of cars. Prices were better than the surrounding area. Pleasant experience all around. More

by Scottmcdavid Verified Customer Verified Customer

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I am forever happy with my GMC Yukon. My experience has never been this easy they were patient and the picture of the vehicle that I was purchasing is beautiful and I am happy like a chil My experience has never been this easy they were patient and the picture of the vehicle that I was purchasing is beautiful and I am happy like a child on Christmas. They were understanding and they never stopped talking to me. They called me morning and night even text even called after I purchased a vehicle. I will recommend them to my friends and my family. I am proud to be driving what I thought would only be in my dreams. I am forever Grateful More

by pamwynn60 Verified Customer Verified Customer

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I’m extremely satisfied with the customer service and care I receive from Jim Ellis Buick/GMC. The entire team from sales, service, and parts are top notch and goes beyond your expectations. care I receive from Jim Ellis Buick/GMC. The entire team from sales, service, and parts are top notch and goes beyond your expectations. More

by YANKEEFAN4674 Verified Customer Verified Customer

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The dealer who helped me answered each question that I had and helped me picked the best decision for my new vehicle. had and helped me picked the best decision for my new vehicle. More

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