Richard Bryan

My experience was 10 out of 10. ..Naiya McCartha was great to work with...She was very personable and considerate of my family's time...She was also very knowledgeable about the vehi ..Naiya McCartha was great to work with...She was very personable and considerate of my family's time...She was also very knowledgeable about the vehicles & purchasing process... More

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Larion was my salesman and he Richard sourced my truck from Duluth.they managed to get the paperwork completed a bit after closing which was nice of everyone there to stay late. Truck was ready for pickup from Duluth.they managed to get the paperwork completed a bit after closing which was nice of everyone there to stay late. Truck was ready for pickup Saturday morning More

by STEVE@GOLDCRESTMOTORSPORTS Verified Customer Verified Customer

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I visited Jim Ellis GMC on September 22,2025 regarding the purchase of a 2025 GMC Sierra. I had set an appointment to view the vehicle, yet upon arrival the truck was not visible. Neither the sales repres the purchase of a 2025 GMC Sierra. I had set an appointment to view the vehicle, yet upon arrival the truck was not visible. Neither the sales representative nor the sales manager could locate it for nearly 15 minutes. I was eventually escorted to another location on site, where the vehicle was finally shown. To my disappointment, the truck was dirty inside and out and was not clearly prepared for showing-especially after I had been assured beforehand that it would be ready. Despite this, I was still interested in the vehicle and hopeful of receiving fair treatment and a good price from a reputable local dealership. After several rounds of back and forth negotations, we agreed on a purchase price. From the beginning, I was clear that I wanted to take advantage of the advertised 2.9% financing rate thru GMAC. However, the finance manager initially offered me a 7% rate, and after more than an hour of back and forth, only then agreed to the 2.9% rate over 72 months. After full execution of paperwork, new truck was driven up to allow transfer of personal items. Shortly later, sales manager mentioned that our agreement was not correct and agreed to 2.9% rate could not be offered nor accepted, and I would need to accept a higher rate of 5.9% or find alternative financing. After giving experience some thought, I returned truck to dealership the next morning. The entire experience was unprofessional, unethical, and incredibly frustrating. I have purchased vehicles for over four decade, and this was by far the worst sales and finance process I have ever encountered. More

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The Staff at the Dealership was very kind and courteous. Also very professional. Great experience. Also very professional. Great experience. More

by hamptongregory Verified Customer Verified Customer

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From start to finish, the overall sales process was good. However, communication with Rodney could've been better in regards to transparency. Other than that, considering past experiences with other dealers, However, communication with Rodney could've been better in regards to transparency. Other than that, considering past experiences with other dealers, this was a quick and successful transaction. More

by Tayshia Verified Customer Verified Customer

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Drove from Charleston, South Carolina, to buy our new 2025 Sierra 2500, and would highly recommend to all my friends and family that they make the drive if looking for a New Vehicle. 2025 Sierra 2500, and would highly recommend to all my friends and family that they make the drive if looking for a New Vehicle. More

by cleandllc Verified Customer Verified Customer

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Dealer was very professional and courteous during encounter. Was also very polite and responsive to questions asked as well as providing answers to questions. encounter. Was also very polite and responsive to questions asked as well as providing answers to questions. More

by Art26 Verified Customer Verified Customer

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Very cooperative and very easy to negotiate. They willing to go extra length for you to meet your standards. They willing to go extra length for you to meet your standards. More

by Firsttime Verified Customer Verified Customer

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I recently purchased a vehicle from Larry Down and his professionalism was key!!!!!! Very experienced and available for my concerns. He wasn't an aggressive salesperson try to just sell me any vehicle eve professionalism was key!!!!!! Very experienced and available for my concerns. He wasn't an aggressive salesperson try to just sell me any vehicle even though I know what I wanted. He was straight up! Had product knowledge and he was the right salesman I needed to close the deal. Jim Ellis is lucky to have him apart of their team. Thank you my brother. Im loving my new Denali SUV. You made the deal work with your professionalism hands down!!!! Thank you. I will be referring your name!!!!!!! More

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Relaxing fast and flexible Good fast service works well with your budget and makes sure your comfortable at all times with your budget and makes sure your comfortable at all times More

by deiarmstead Verified Customer Verified Customer

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