Richard Burns | Page 2

Richard was great, remembered me from a long time ago and was kind as always. was kind as always. More

by JAKEKARP1 Verified Customer Verified Customer

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I went w/o an appointment because it was urgent but he helped me out very kindly. helped me out very kindly. More

by meow_n727 Verified Customer Verified Customer

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Richard Burns is an excellent service advisor and very knowledgeable. He has excellent customer service knowledgeable. He has excellent customer service More

by Mchjvr12 Verified Customer Verified Customer

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I had a great experience. I made an appointment the day before, they accommodated the time I requested. When I got there, I was seen on time and my car was done well before th I made an appointment the day before, they accommodated the time I requested. When I got there, I was seen on time and my car was done well before the time they mentioned it would be done. Richard was thorough and asked me if I wanted to take care of the recall that I had forgotten. I felt like their assessment of my car was honest and they didn't try to get me to do unnecessary repairs. More

by DRJ0477 Verified Customer Verified Customer

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I went for a synthetic oil change and they put regular I had the special oil change with synthetic oil for $59.99 but instead they put regular oil had the special oil change with synthetic oil for $59.99 but instead they put regular oil More

by WILLYPANEZ Verified Customer Verified Customer

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As always the Service Department n especially Richard is top notch Great service n Great Person in Richard top notch Great service n Great Person in Richard More

by JFERRER0606 Verified Customer Verified Customer

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These dealer is good, on cars prices and maintenance good promotions. Sales people are so kind promotions. Sales people are so kind More

by LUZG07 Verified Customer Verified Customer

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Richard was friendly and knowledgeable. Great experience. Richard was friendly and knowledgeable. Great experience. Richard even found some credits I didn't know about and saved me some mon Great experience. Richard was friendly and knowledgeable. Great experience. Richard even found some credits I didn't know about and saved me some money. More

by MURILLO.MARISOL Verified Customer Verified Customer

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I was “helped” by 2 people, so to speak. I had supposedly the 1st morning appointment so I would not lose much of my work shift. I arrived 10 minutes early and there was no one in the servic I had supposedly the 1st morning appointment so I would not lose much of my work shift. I arrived 10 minutes early and there was no one in the service drive, so after several minutes, I walked into the service office and there was only one employee there, Manny. I told him I had a 715am appointment and he told me to go sit down in the customer waiting room, i asked him if he wanted my keys, he said no. I waited for about 30 minutes and no Manny came by to help me! I walked over to the service office area and he was helping walk-ins! By now Richard was there and he was also helping someone else. So i stood there for about 10 minutes, until Richard finished his customer and i walked up to him and asked him what was going on, why are you folks helping other customers when I had the 1st appointment and Manny told me to sit down in the waiting room? He apologized and immediately checked me in, took my keys, and said he would expedite my service. I should've been out the door back to work by then! After that it was a quick turnaround on my car, but by then i was utterly frustrated and disappointed in the lack of attention by Manny. He clearly forgot me or ignored me. Either of which is a failure of customer service. The whole point of getting the first appointment was lost on him. Thank God for Richard. More

by Altima Verified Customer Verified Customer

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Excellent fast service Words cannot express my feelings nor reflect like a mirror my overjoyed oil change experience. nor reflect like a mirror my overjoyed oil change experience. More

by RBSUBARUPARTS Verified Customer Verified Customer

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