Richard Friedrichs | Page 2

Excellent services and willing to help out in any way . I would recommend this dealership to everyone . would recommend this dealership to everyone . More

by loftonc Verified Customer Verified Customer

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I have always had a good experience with Mercedes Benz of New Orleans. Harry Anderson and Richard Friedrich have been extremely helpful for years now. New Orleans. Harry Anderson and Richard Friedrich have been extremely helpful for years now. More

by HBRADSHAW1 Verified Customer Verified Customer

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I am on my second vehicle from this dealership. Vehicles are good, but awful customer service. On multiple occaisons, Advisor Robert Taylor was unhelpful, unresponsive, and didn't do what he said he was goi are good, but awful customer service. On multiple occaisons, Advisor Robert Taylor was unhelpful, unresponsive, and didn't do what he said he was going to do. After going to the Service Manager, Richard Freidrichs, to request a new advisor, Richard said he would get me one, but that didn't happen. He then said he would handle my warranty issues himself. Well that didn't happen either. When I asked why they were not handling my warranty issue timely, he then lied to me. When I told him he was incorrect in what he told me about my service appointments and parts he ordered, he made excuses and lied about it again. He tried to blame someone else, and I told him can't do that, he needs to look in the mirror, as he was the one who made the promises to me. Probably my last MB and only because of the service department. More

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great service have been a customer of this dealership for years never disappoints that’s why I always keep a mercedes in my garage , no reason to switch to anoth have been a customer of this dealership for years never disappoints that’s why I always keep a mercedes in my garage , no reason to switch to another dealership/ brand. and take a risk in quality or service . Mike tyson as always delivered great service as he has done many times in the past . More

by JUANCATORR Verified Customer Verified Customer

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Absolute Worst Customer Service and Service Deartment Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. W Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. With about 4-5 newly “discovered” issues popping The communication is less than poor. It sat for almost a week before they even looked at it. If I could give them a ZERO star rating I would. I have reported this dealership to corporate Mercedes and the BBB. I will never return. Do yourself a favor and travel to do your car servicing with another dealership. It will be worth it in the long run. RUN FROM THIS SERVICE CENTER. ... oh and don’t bother wasting your time with the service manager you wont get anywhere. More

by KDORIS83 Verified Customer Verified Customer

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Great Sales and Service Robert Keogler is a very friendly and knowledgeable salesperson. I enjoyed working with him on the purchase of my new vehicle. Michael Moisant is also Robert Keogler is a very friendly and knowledgeable salesperson. I enjoyed working with him on the purchase of my new vehicle. Michael Moisant is also very friendly and accommodating when servicing my vehicles. More

by MBGLC300 Verified Customer Verified Customer

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Professionals Thank you so much for your professionalism , knowledge of the vehicle I purchased and friendly environment. Steven answerd all my questions and more. Thank you so much for your professionalism , knowledge of the vehicle I purchased and friendly environment. Steven answerd all my questions and more. Most of all He was not pushy. More

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I Appreciate the good customer service Mohamed & Richard did a great job figuring the main problem with My vehicle and now my car runs great ! Thank u guys for Being accurate & not spending Mohamed & Richard did a great job figuring the main problem with My vehicle and now my car runs great ! Thank u guys for Being accurate & not spending too much. More

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Great Works Richard and his team did a really great job taking care the service on my vehicle and solved a few issues on my vehicle. Thank you so much for the wo Richard and his team did a really great job taking care the service on my vehicle and solved a few issues on my vehicle. Thank you so much for the works. More

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I’m always special!! My advisor, Richard is awesome!! He’s been taking excellent care of me for 5 years. I’ve done business with two other Mercedes dealerships and Benso My advisor, Richard is awesome!! He’s been taking excellent care of me for 5 years. I’ve done business with two other Mercedes dealerships and Benson Mercedes is a high cut above them! More

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