Richard Jean-Louis | Page 10

Costumer services was very kind and helpful . They went over and beyond by make sure I get to work and the they made to get back to pick up my car. They went over and beyond by make sure I get to work and the they made to get back to pick up my car. More

by BERTRIA125 Verified Customer Verified Customer

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I had to take my car three times in the last two months. Because of work on my car not properly done well. It's ridiculous, and on top, I was charged again Because of work on my car not properly done well. It's ridiculous, and on top, I was charged again More

by Gino Agurto Verified Customer Verified Customer

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BAD sellers put many obstacles in the way of the terrible customer 🙈.Deben mejorar para poder CRECER ? customer 🙈.Deben mejorar para poder CRECER ? More

by pacurris24 Verified Customer Verified Customer

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My experience at Toyota of Hollywood was excellent. Jose Verona from used car sales was the salesman and he did a great job, answered my questions, provided me with additional information about the ca Jose Verona from used car sales was the salesman and he did a great job, answered my questions, provided me with additional information about the car. Darian from the Finance department did an excellent job of working me through the sales contract quickly and efficiently. More

by ndjbruce Verified Customer Verified Customer

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They don’t chec the tire pressure , when I left the dealer my tire is low pressure dealer my tire is low pressure More

by karl_alviarez Verified Customer Verified Customer

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I don’t typically write reviews, but after this experience, I felt that it was important to share this unfortunate experience to help others decide if they want to do business with this untrustwort experience, I felt that it was important to share this unfortunate experience to help others decide if they want to do business with this untrustworthy dealership that does not honor their word. The bottom line upfront is that I was offered a written price for a vehicle that included all fees, taxes, and title, but the dealership went back on their word and refused to honor their offered price.  A manager from Toyota of Hollywood  reached out to me after I had sent preliminary information and she had confirmed the make and model of the vehicle I was interested in. I asked if the dealership could beat a competitive price from a different dealership and she responded stating that she could in fact beat the price by about $500 then she asked if she should send me the link so that I could place a deposit. I was ready to do so, but I asked to see the vehicle specification sheet first. Hours later, she sends a new message stating that she cannot sell the car for the price that she offered before and the best price that she could offer was actually $3000 more than the competitive offer I had from the other dealership. Confused, I asked how the price changed by $3000 And she initially said that she thought she could do that, but ultimately could not. I asked why she stated as a fact that she could earlier, and after repeating this question in a variety of ways because she refused to answer, she then said that she believed we were discussing a different model altogether. I find this hard to believe given that the message correspondence clearly stated the make and model That I was interested in. This just sounded like an excuse. I eventually escalated this to the director of this department, Angela Serrano, requesting that she uphold the initial offer that was made; However, she declined my request to honor their word. I understand that mistakes are made, and even I make them, but I also know that admitting mistakes is not the only part of taking responsibility - the other part is making things right. I was offered an out-the-door price with clear confirmation of the make and model and that this dealer could beat the competition price and then the dealer backed out of the written deal, from internet manager all the way to the internet director. Making this right would have been honoring their written offer This was unprofessional in so many ways and  it demonstrates to me that Toyota of Hollywood cares more about profit than their customers and honoring their word. This is not a dealership I would want to do business with and I would caution anyone considering buying a vehicle from them because their word is not trustworthy. More

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Muy buenos esos compañeros en su trabajo realizado muy amables con los clientes son muy respetuosos y eficientes amables con los clientes son muy respetuosos y eficientes More

by yunior123hij Verified Customer Verified Customer

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My experience was good I'm looking forward for my next service i like my service experience service i like my service experience More

by Shakera Nelson Verified Customer Verified Customer

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Very respectful and knowledgeable of the clients vehicle needs. Extremely accommodating to my time available for my vehicle maintenance Great job needs. Extremely accommodating to my time available for my vehicle maintenance Great job More

by Sam Verified Customer Verified Customer

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Toyota Of Hollywood is the most amazing dealership from there gigantic showroom floor to always having the place decorated and looking extravagant. I would like to give a huge thanks to Robert Maldonado fo there gigantic showroom floor to always having the place decorated and looking extravagant. I would like to give a huge thanks to Robert Maldonado for helping me finance 2 cars. I also would like to give a huge thanks to Lacey. She was working in the service department when I financed both of my cars. She was always a delight when I took my car in for service and got me in right away. Now the biggest thanks. To Juan Reyes for taking care of me at my last visit with service. I had to take a loaner car home and they took really amazing care of my car and when I received it back, it was like brand new. You all have the best customer service team. Everybody is personable and friendly. I would recommend anybody to buy a car at Toyota Of Hollywood. I will be sure to trade in my car for a third Toyota lol…🙏💖 More

by JKAPLAN1685 Verified Customer Verified Customer

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