Richard Jean-Louis

Muy desconforme con el trabajo realizado en mantenimiento del diler No acabaron el trabajo Desepcionado creo q están dañando la reputación de la empresa mantenimiento del diler No acabaron el trabajo Desepcionado creo q están dañando la reputación de la empresa More

by CANARIOTYTUY Verified Customer Verified Customer

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Really appreciate Toyota of Hollywood service, I had a very good experience with their service very good experience with their service More

by shery122 Verified Customer Verified Customer

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Costumer services was very kind and helpful . They went over and beyond by make sure I get to work and the they made to get back to pick up my car. They went over and beyond by make sure I get to work and the they made to get back to pick up my car. More

by BERTRIA125 Verified Customer Verified Customer

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Great location amazing customer service just wish I could receive a coupon on my next visit since I am a number one customer there plus I am always getting my car service there all the time …. receive a coupon on my next visit since I am a number one customer there plus I am always getting my car service there all the time …. More

by C Verified Customer Verified Customer

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I had to take my car three times in the last two months. Because of work on my car not properly done well. It's ridiculous, and on top, I was charged again Because of work on my car not properly done well. It's ridiculous, and on top, I was charged again More

by Gino Agurto Verified Customer Verified Customer

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They made sure to work with me. They made sure to put me in something that I would not have trouble with. And they made it was something for my family size. They made sure to put me in something that I would not have trouble with. And they made it was something for my family size. More

by BERTRIA125 Verified Customer Verified Customer

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BAD sellers put many obstacles in the way of the terrible customer 🙈.Deben mejorar para poder CRECER ? customer 🙈.Deben mejorar para poder CRECER ? More

by pacurris24 Verified Customer Verified Customer

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My experience at Toyota of Hollywood was excellent. Jose Verona from used car sales was the salesman and he did a great job, answered my questions, provided me with additional information about the ca Jose Verona from used car sales was the salesman and he did a great job, answered my questions, provided me with additional information about the car. Darian from the Finance department did an excellent job of working me through the sales contract quickly and efficiently. More

by ndjbruce Verified Customer Verified Customer

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They don’t chec the tire pressure , when I left the dealer my tire is low pressure dealer my tire is low pressure More

by karl_alviarez Verified Customer Verified Customer

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I don’t typically write reviews, but after this experience, I felt that it was important to share this unfortunate experience to help others decide if they want to do business with this untrustwort experience, I felt that it was important to share this unfortunate experience to help others decide if they want to do business with this untrustworthy dealership that does not honor their word. The bottom line upfront is that I was offered a written price for a vehicle that included all fees, taxes, and title, but the dealership went back on their word and refused to honor their offered price.  A manager from Toyota of Hollywood  reached out to me after I had sent preliminary information and she had confirmed the make and model of the vehicle I was interested in. I asked if the dealership could beat a competitive price from a different dealership and she responded stating that she could in fact beat the price by about $500 then she asked if she should send me the link so that I could place a deposit. I was ready to do so, but I asked to see the vehicle specification sheet first. Hours later, she sends a new message stating that she cannot sell the car for the price that she offered before and the best price that she could offer was actually $3000 more than the competitive offer I had from the other dealership. Confused, I asked how the price changed by $3000 And she initially said that she thought she could do that, but ultimately could not. I asked why she stated as a fact that she could earlier, and after repeating this question in a variety of ways because she refused to answer, she then said that she believed we were discussing a different model altogether. I find this hard to believe given that the message correspondence clearly stated the make and model That I was interested in. This just sounded like an excuse. I eventually escalated this to the director of this department, Angela Serrano, requesting that she uphold the initial offer that was made; However, she declined my request to honor their word. I understand that mistakes are made, and even I make them, but I also know that admitting mistakes is not the only part of taking responsibility - the other part is making things right. I was offered an out-the-door price with clear confirmation of the make and model and that this dealer could beat the competition price and then the dealer backed out of the written deal, from internet manager all the way to the internet director. Making this right would have been honoring their written offer This was unprofessional in so many ways and  it demonstrates to me that Toyota of Hollywood cares more about profit than their customers and honoring their word. This is not a dealership I would want to do business with and I would caution anyone considering buying a vehicle from them because their word is not trustworthy. More

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