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Crestmont Hyundai
Brunswick, OH
5,708 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,708 Reviews of Crestmont Hyundai
November 07, 2026
I am extremely disappointed with the service department and the overall lack of professionalism shown throughout this experience. I would NOT recommend having your car serviced here. Communication was abso and the overall lack of professionalism shown throughout this experience. I would NOT recommend having your car serviced here. Communication was absolutely terrible, and getting updates or answers was like pulling teeth. Despite bringing my vehicle in to have an issue addressed, the problem was never properly fixed. To date, I am still having the same issue from when I brought the car into the dealership almost 2 weeks ago. What made the experience even worse was the rude customer service from Kelly who I unfortunately had to work with. Customers should not have to chase down a service department for updates, repeatedly explain their concerns, or deal with employees who act as though providing basic customer service is such an inconvenience. When issues didn’t get resolved, I escalated the situation to the service manager Zach who was just as bad. He never followed up with anything he said he would do, especially when my concerns were brought to his attention. How Kelly and Zach got into the roles they did amazes me. The lack of communication, failure to resolve the issue, and unprofessional attitude made this an incredibly frustrating experience. I expected much better service and accountability. Unfortunately, I would not recommend this service department based on my experience, and I will seriously reconsider bringing my vehicle back. To the entire Hyundai Service Department, especially Kelly and Zach learn how to treat your customers with respect and most importantly, learn how the bluelink app works before you lie and feed your customers with xx excuses. More
by meghan.dikowicz17
Employees Worked With
Kelly Buchner and Zach Niemesch
November 03, 2026
I had a car appointment on Wednesday 9/9 to do oil change and look at shifting issue. Lisa Marie was the service advisor. She asked if I wanted to do the recalls. I said yes, but the seatbelt recall parts and look at shifting issue. Lisa Marie was the service advisor. She asked if I wanted to do the recalls. I said yes, but the seatbelt recall parts were not in again. She informed me that the rear window recall, oil change, and diagnostic would be a few hours. After 2 hours, Lisa Marie came to tell me that they couldn’t find anything wrong with the transmission, but noted that one of the struts was worn and needed replaced. She said they could do a relearn to see what happens. She also stated that the rear brakes needed replaced and they recommended new tires. I declined the relearn, but authorized the strut repair. Lisa Marie said that the part needed to be ordered and would be delivered in 2 days. We originally made plans to make another appointment. After consulting with my husband, I also authorized the brakes and the tires. I asked Lisa Marie about the alignment charge and she said that they could tie it into the struts and waive the additional cost. Originally, I was going to wait for the brake and tire job as the work was supposed to be available in 45 minutes. However, Lisa Marie came back and said the technician went to lunch, so it would be more like another 2+ hours. I decided to make another appointment to do the brakes and tires with the struts. As I packed up, Lisa Marie let me know that the dealership had a loaner that they could give me so I did not have to make another appointment. She told me that she would let me know when the parts were in and the work started. She told me that all the work should be done by Friday end of day. After discussing with my husband further, I realized that Lisa Marie did not tell me the type of tires she was putting on. I called and spoke to the receptionist who transferred me to Lisa Marie’s extension. The voicemail picked up with a man’s name. I hung up and called the receptionist back, who assured me that was Lisa Marie’s extension and that she was able to access the voicemail. Relying on this, I left a message asking Lisa Marie what tires she was putting on the car and to call me back. She did not call me back. I called again on Friday and left another message, this time telling Lisa Marie not to change the tires. I did not receive a call back. On Tuesday, 9/15, I received a text from Lisa Marie, stating that they received the struts and the car would be done sometime this week. I replied asking if she received my voicemails and did not receive a response. On Tuesday, 9/15, I spoke with Service Manager, Zach, and replayed the information above. Zach said he would look into it and call me back. Zach never called me back. Lisa Marie called me instead and said she does not have access to the voicemails, contradicting what the service receptionist told me. She told me that the tires were already on and asked if I would take a small discount instead of taking them off. I said okay. She told me that the car would be ready that afternoon. We picked up at the end of the day. Lisa Marie was not there. I was given the keys and the car was not pulled around. After paying and walking out to my car, I realized that the car had not been washed. The tires were filthy and covered in dirt and mud splashes. There was no service adviser in the service area at that time that I could see. Super disappointed in the communication and level of service I received. The car took an extra 4 days and no one felt it necessary to communicate that to me. The follow up was incredibly lacking. Then after spending almost $2400, they couldn’t even wash the dirt off the new tires. More
by atremaglio
Verified CustomerEmployees Worked With
Lisa Marie, Zach
October 09, 2026
Purchased a Hyundai Certified Pre-Owned Vehicle from Crestmont Hyundai. After 30 days, they still have not provided the warranty! I have contacted Crestmont Hyundai many times to get this is resolved. A Crestmont Hyundai. After 30 days, they still have not provided the warranty! I have contacted Crestmont Hyundai many times to get this is resolved. All I get is excuses with no progress or follow up! More
by m-carrozza
Employees Worked With
Joe Yun, Jeff Salyer
October 07, 2026
Five stars to Lisa Marie at the desk! She was very efficient and helpful. I'm very pleased with the service and attention I received at this dealership. She was very efficient and helpful. I'm very pleased with the service and attention I received at this dealership. More
by diamante1000
Employees Worked With
Lisa Marie
October 03, 2026
My appointment was at 11:15. They didn't even pull my car in until 3 o'clock and finish about 3:30. Carissa also told me she would send me a text or call stating whether I had a They didn't even pull my car in until 3 o'clock and finish about 3:30. Carissa also told me she would send me a text or call stating whether I had a courtesy oil change available and I never heard from her. More
by npl_jmarquis
Employees Worked With
Corrisa
October 02, 2026
The service department staff is kind and informative. Service was performed well and in a timely manner, but scheduling the service appointment was extremely challenging. Service was performed well and in a timely manner, but scheduling the service appointment was extremely challenging. More
by DSK
Employees Worked With
A woman assisted me but I don’t know her name
October 01, 2026
Facility was clean and had a large number of cars to choose from. While they seemed efficient, it still took to long to complete the purchase. choose from. While they seemed efficient, it still took to long to complete the purchase. More
by klrumble
Employees Worked With
Jeff Salyer, Ron Jewett, Andre Vaughn
