Richard Lambert | Page 5

Not only did I wait 4. 5 hours for an oil change, but they lied about rotating my tires and created quite a bit of doubt in my mind about quality of inspection and feedback 5 hours for an oil change, but they lied about rotating my tires and created quite a bit of doubt in my mind about quality of inspection and feedback on my truck. More

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Janet was great! She helped me so much. Answered all my questions and was very professional. She helped me so much. Answered all my questions and was very professional. More

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Super awesome grate people love dealing with the management. Super kind and fast.thank you management. Super kind and fast.thank you More

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Rountree has always tried to helps us out my wife and I have purchased several vehicles.Wanted to Thank Adam in sales for always going above and beyond he’s always been right there when ever I call if can’ have purchased several vehicles.Wanted to Thank Adam in sales for always going above and beyond he’s always been right there when ever I call if can’t him at that time he always returns my phone call.Also the service department has been very helpful,Chelsea our service advisor made sure we where taken care of, Thanks again to the Rountree team. Jeff and Nancy Cooper More

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I had an incredibly disappointing experience at this dealership. The customer service was shockingly unprofessional, and the auto specialist assigned to my vehicle was clearly unqualified. Not only did dealership. The customer service was shockingly unprofessional, and the auto specialist assigned to my vehicle was clearly unqualified. Not only did they provide false information, but their poor workmanship cost me a staggering $6000. To make matters worse, they neglected to order necessary parts, leading to additional delays and more time without my vehicle. The blatant disregard for my needs as a customer was evident throughout the entire process. Even more disheartening was the behavior of the GM, Chris, who outright refused to engage in any communication with me regarding the situation. I am thoroughly let down by this dealership and regret ever placing my trust in them. The combination of unprofessionalism, incompetence, and lack of consideration for customers is unacceptable. I will certainly not be returning for any future business dealings. It's clear that this dealership does not deserve anyone's trust or patronage. More

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"Terrible customer service, unprofessional auto specialist, ignored needs, GM Chris refused communication. Highly disappointing, won't return." specialist, ignored needs, GM Chris refused communication. Highly disappointing, won't return." More

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