Richard Marenco

My comments are primarily about the service department which I found totally inconsiderate and arrogant. I had an 11:00 appointment to take my car in for a very minor service. When I arrived I was told th which I found totally inconsiderate and arrogant. I had an 11:00 appointment to take my car in for a very minor service. When I arrived I was told they would need my car all day. I received no updates at all and my calls for updates were not returned. Until at 5:00 I got a text saying they needed to keep my car overnight. No apology. No "will this work for you?" The next day when they finally got around to serving my car, they worked on it for a maximum of 1.5 hours. I learned that all an appointment means is that there will be someone to check you in and put your car in the que - which likely includes cars from the day before. This is the total opposite of how Mazda eervice departments operates and treats customers. I will never take my car to Schomp Hyundai again for service. This also reflects on the sales department as I will not work with Schomp Hyundai at all in the future. More

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During the hours of my car being in service yesterday service advisor Richard Marenco was very attentive throughout the process, and kept me apprised of what was happening. He went the extra step drying service advisor Richard Marenco was very attentive throughout the process, and kept me apprised of what was happening. He went the extra step drying my vehicle which had been unexpected washed and then fixing a bent license plate and providing a frame for it. More

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The staff was so kind and supportive of my situation. i am forever grateful for them i am forever grateful for them More

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