Richard Mathews

This is my third car thru the dealer ship thanks to chole wongwui and ricky Mathews I got the car I love wongwui and ricky Mathews I got the car I love More

by GREGGBASHAW689 Verified Customer Verified Customer

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Ricky was great when you showed up is there a degree does he is busy Anthony I guess my sister call him rolling his eyes when I decide to look up underneath the cars and check to see if there’s any oil or an he is busy Anthony I guess my sister call him rolling his eyes when I decide to look up underneath the cars and check to see if there’s any oil or any damages to the cars I didn’t really care for that after I found out And neither did my sister other than that everybody else there was great good people know what you’re doing. It’s a five for me. More

by RJDJ52810 Verified Customer Verified Customer

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I recently had the unfortunate experience of dealing with Gilchrist Chevrolet, and I can confidently say that it has been nothing short of a nightmare. My journey with this dealership turned into a never-end Gilchrist Chevrolet, and I can confidently say that it has been nothing short of a nightmare. My journey with this dealership turned into a never-ending cycle of disappointment, deceit, and broken promises. Trip 1: The Deceptive Start I thought I had struck gold when I found a 2015 Volkswagen GTI listed online at Gilchrist Chevrolet. The car appeared to be exactly what I was looking for, and the salespeople assured me that it had been thoroughly inspected and was ready to go. I took multiple test drives and asked about any potential issues, to which they confidently reassured me that everything was fine. Trip 2: A False Sense of Security I paid a substantial $5000 down payment and completed the paperwork, only to have the car refuse to start right after I left the dealership. This issue persisted, prompting me to take the car back. I was informed that there was a limited 90-day warranty included, which provided little consolation considering the problems I was facing. Trips 3-7: An Endless Cycle of Failed Repairs The following weeks involved multiple trips back and forth to the dealership as the car's issues persisted and worsened. The salesmen and the service team continuously promised fixes, only to have the car break down again shortly after leaving the lot. Texts and calls to the salesmen went unanswered, leaving me in limbo. Trip 8: False Hope and Empty Promises The dealership's sales manager, Will Ketcham, eventually stepped in promising a resolution. He vowed to personally oversee the car's repairs and even guaranteed a 30-day fix. However, these were nothing more than empty words. After multiple delays and a confusing saga, the car was finally returned to me, supposedly fixed. Yet, the very same issue reappeared within hours of leaving the lot. Trip 9: The Breaking Point A meeting was arranged with Will to discuss options, only to be met with further frustration. Despite my dissatisfaction and desire to return the faulty car, Will offered me the choice between a significant loss if I sold it back or paying extra for a vehicle from their inventory. No genuine solutions were presented. Trip 10: The Final Straw After a constant back-and-forth, broken promises, and zero accountability, I returned to Gilchrist Chevrolet in hopes of a resolution. However, I was met with a wall of resistance and a refusal to honor agreements. The sales manager, Will, instead threatened to tow the car away if I left it on their lot, leaving me with no choice but to leave empty-handed. In short, my experience with Gilchrist Chevrolet has been a harrowing ordeal that has left me frustrated, disappointed, and out of thousands of dollars. Their lack of accountability, broken promises, and disregard for customer satisfaction are deeply troubling. I strongly advise anyone considering doing business with Gilchrist Chevrolet to proceed with extreme caution and consider the numerous red flags that I encountered throughout this ordeal. More

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Made an out of state purchase simple. Helped on every step in the complex process. Helped on every step in the complex process. More

by SHORESCN Verified Customer Verified Customer

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Very fast and friendly service. I was having trouble with my car they were easy to work with and got me in right away. Thank you for your help. I was having trouble with my car they were easy to work with and got me in right away. Thank you for your help. More

by mrtuohy Verified Customer Verified Customer

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Fantastic people who care about the customer service and are osm to tock to I well recommend friends and family to come in and see what you have. are osm to tock to I well recommend friends and family to come in and see what you have. More

by gizmo.monsterman Verified Customer Verified Customer

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Gilchrist is hands down the best Chevy-Buick-GMC dealership around. We loved our entire purchasing experience and it started with Stephanie Gilchrist-Legary and her friendly sales team. Thank you fo dealership around. We loved our entire purchasing experience and it started with Stephanie Gilchrist-Legary and her friendly sales team. Thank you for treating our family so wonderfully during this buying process…fast, friendly and professional! Keep up the great work! More

by Ryan Erickson Verified Customer Verified Customer

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Great service! Everyone was super helpful and friendly! Highly recommend this dealership and auto shop. Everyone was super helpful and friendly! Highly recommend this dealership and auto shop. More

by Kaitlyn liwag Verified Customer Verified Customer

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Will k. & my salesman Ricky S we’re excellent, it took over 6 mts to get my truck, which is what we expected.I was kept informed about my build. GM & the ch & my salesman Ricky S we’re excellent, it took over 6 mts to get my truck, which is what we expected.I was kept informed about my build. GM & the chip shortage was & is depressing, but I believe it is that way industry wide. More

by billwater1 Verified Customer Verified Customer

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Good service friendly timely courteous on schedule and well coming plus a good comfortable waiting rooms well coming plus a good comfortable waiting rooms More

by upendo0 Verified Customer Verified Customer

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