Richard Matthies

We have bought 2 new Hyundai Santa Fe SUVs in May 2021. We had a great experience because every employee at Rosen Hyundai is a consummate professional who has an exceptional knowledge in her/his field and We had a great experience because every employee at Rosen Hyundai is a consummate professional who has an exceptional knowledge in her/his field and they also go out of their way to help customers to have the best customer service experience possible. More

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Someone jacked up the price I agreed to by $500 by the time it got to the finance guy. I'm not sure if it was my salesman, Richard Matthies, or the finance guy who did it. Also, I was led to believe the time it got to the finance guy. I'm not sure if it was my salesman, Richard Matthies, or the finance guy who did it. Also, I was led to believe the car had their 3yr free maintenance on it (and I even had to sign a paper saying they'd discussed the free maintenance plan), but the car doesn't. I think that's pretty unethical and would suggest you go somewhere else. More

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I completed the "express checkout" and verified pricing three times with this dealership on a vehicle before going to the dealer. I have cancer and am immunocompromised. I was attempting to limit unneces three times with this dealership on a vehicle before going to the dealer. I have cancer and am immunocompromised. I was attempting to limit unnecessary exposure during the ongoing pandemic by completing as many steps as possible before arrival. When I got to the dealer, Brian Acosta, stated that even though he had verified pricing multiple times - the price of the vehicle had now gone up by almost 5,000. This dealership is price gouging during the pandemic and attempting to take advantage of individuals. If your looking for transparent pricing, shop elsewhere. More

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Rosen Hyundai was fantastic.Richard Matthies was so Rosen Hyundai was fantastic. Richard Matthies was so friendly and made our car buying experience so enjoyable and put us in what we wanted with no pr Rosen Hyundai was fantastic. Richard Matthies was so friendly and made our car buying experience so enjoyable and put us in what we wanted with no pressure! More

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Rosen Hyundai in Algonquin was a pleasure to work with. My salesperson Richard was extremely knowledgeable and made the purchase of my new Sante Fe easy. My salesperson Richard was extremely knowledgeable and made the purchase of my new Sante Fe easy. More

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Richard Matthies. Can’t say enough wonderful things about my experience with him. No pressures to buy a car. Made my decision so easy. Thank you. And Tim who did my financing. Awesome!! my experience with him. No pressures to buy a car. Made my decision so easy. Thank you. And Tim who did my financing. Awesome!! More

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No pushy haggling Great experience with Richard and Mike! They were kind, respectful, and did not get pushy on the sales. Both went above and beyond in meeting my needs Great experience with Richard and Mike! They were kind, respectful, and did not get pushy on the sales. Both went above and beyond in meeting my needs. Also Mike went the extra mile in acknowledging my parents’ recent purchase by honoring them with a family referral bonus! Great service! More

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Easy Purchase Richie was great to work with, knowledgeable about the Tucson I bought, and not pushy at all. The transaction went smooth, and I love my new vehicle. Richie was great to work with, knowledgeable about the Tucson I bought, and not pushy at all. The transaction went smooth, and I love my new vehicle. This dealership had the best incentives and prices. More

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No Hassle, No Fuss After viewing available Hyundai Santa Fe's over the internet, decided to go to this dealership even though it was about 50 minutes away from where we After viewing available Hyundai Santa Fe's over the internet, decided to go to this dealership even though it was about 50 minutes away from where we live. Arrived at the dealership was assigned to Richie as our sales rep. He helped find the right vehicle for us from my list of options and our ideas of what we wanted in a new Santa Fe. While we were taking a test drive they did an inspection on our 2014 Santa Fe and came up with a trade in value that was very generous for a car with 85000 plus miles. Richie worked with their system to come up with different scenerios to see whether we should go with a 0% interest and $1000 rebate or if it would be better for us to take the $4000 in rebates they were offering on this vehicle and finance with a low interest loan. We decided on the larger rebates and the low interest rate loan that they got through a local bank. Richie Matthies did an outstanding job, never pressuring us or making us feel unappreciated. Good job and I would recommmend him to anyone as a sales rep. More

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Best car shopping experience ever for me! As soon as we got there, we were greeted instantly and Richard was very friendly and helpful. He wasn’t pushy and helped find a car that suited me per As soon as we got there, we were greeted instantly and Richard was very friendly and helpful. He wasn’t pushy and helped find a car that suited me perfectly. He was very patient and very helpful. We felt very comfortable and at easy. Didn’t feel rushed or pressured. And overall was just a very positive and great place to find a car at. More

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