Richardson Larochelle | Page 18

Richardson Larochelle was extremely professional. He was courteous, friendly, and helpful. We did not feel pressured to pad the bill but he made sure we got all that was needed. We will look for him He was courteous, friendly, and helpful. We did not feel pressured to pad the bill but he made sure we got all that was needed. We will look for him again. More

by KARLBA Verified Customer Verified Customer

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Communication was poor. I had to call multiple times to inquire status with no return calls. I had to call multiple times to inquire status with no return calls. More

by mmontroy23 Verified Customer Verified Customer

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The service was excellent, Rich made everything easy and simple for me. Everything that my car needed was taken care of. Very happy with the service. simple for me. Everything that my car needed was taken care of. Very happy with the service. More

by Mar Benavides Verified Customer Verified Customer

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The service was excellent. Richard help me a lot. Sorry for this delay I was out of town. By the way I looking for extension warranty. Thanks!! Richard help me a lot. Sorry for this delay I was out of town. By the way I looking for extension warranty. Thanks!! More

by IDALIA_TALAVERA Verified Customer Verified Customer

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Great customer service, quick and professional. Thank you Arrigo you are exceeding in service . Keep up the great work. Thank you Arrigo you are exceeding in service . Keep up the great work. More

by canamclaude Verified Customer Verified Customer

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Rich was great the ownership by mechanic needs to improve but I been going to this service center for over 12 years and Rich has been the most responsible and reliable advisor I have ever encountered in this but I been going to this service center for over 12 years and Rich has been the most responsible and reliable advisor I have ever encountered in this center More

by RAMCORD Verified Customer Verified Customer

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Appointment not honored. Truck sat for two hours past my appointment time when I was told the recall parts were in and they were not. Replacing a relay and the transmission Truck sat for two hours past my appointment time when I was told the recall parts were in and they were not. Replacing a relay and the transmission dip stick shouldn’t cost me an entire day of my life. I’m 79 years old and these days are becoming more precious to me than to be wasted, lied to and expecting me to believe the excuses. Otherwise, Rich was attentive, friendly and diligent when faced with how the whole department was too automated. I’ve tried several times at both Arrigo dealerships to get these recalls repaired over the past year with the same excuses and non performance. I am warned the repairs may cause a vehicle fire if not completed. We travel about two thousand miles every month between here and northern Florida and are now on an 6,000 mile round trip to northern Wisconsin and points beyond without the repairs having been done. I was told if there isn’t transmission fluid leaking on my driveway, I should be OK. That doesn’t cut it with me. This review should be passed on to Dodge. Your service department should be the heart and soul of your dealership, not a con job. FYI …The high energy music (on a boring repetitive loop) in the showroom overwhelmed the ambience and drowned out the volume for the beautiful television in the customer lounge. It became annoying. More

by gayhoward Verified Customer Verified Customer

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Great service advisor. Why so many words? Thank you! What else ca. I say here. Why so many words? Thank you! What else ca. I say here. More

by robarce31 Verified Customer Verified Customer

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Uber service is most helpful ans Richarson made every effort to restive any issues that arise during the required repairs. effort to restive any issues that arise during the required repairs. More

by Himself Verified Customer Verified Customer

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Great customer service by all parties involved from Service, Sales, and Management. I highly recommend this dealership over University Dodge for sure. Service, Sales, and Management. I highly recommend this dealership over University Dodge for sure. More

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