Rick Bierce | Page 2

I have driven Honda's for a long time, so think I know the car well. Mr. Verini still took the time to show me my new Civic, making sure I knew all the fun stuff, but also all the great safety featu know the car well. Mr. Verini still took the time to show me my new Civic, making sure I knew all the fun stuff, but also all the great safety features. Felt confident that I would get all the benefits from driving my new car. Great experience More

Report | Print

I went for service but I also spoke with Jim Ricciuti about possibly buying a new car because I won't buy anything but a Honda! I brought my civic in for an oil change. The service was outstanding. Matt about possibly buying a new car because I won't buy anything but a Honda! I brought my civic in for an oil change. The service was outstanding. Matt (Service Advisor) was awesome! He answered all of my questions. The cashier, I'm sorry I don't know her name, was great too. I received an email from the Service Manager after to ask if they could do anything else for me as well. Pleasantly surprised by the outstanding customer service. Oh wait, I forgot to mention pretty much the best part... I left there with a bill for $14!! They checked a bunch of things and only came up with the fact that I could use a transmission fluid change. One of the only times I've ever been to ANY car place where they didn't try to tell me the car needs tons of work!! More

Report | Print

Both Rick and Philip made our car shopping experience both pleasurable, informative and easy. Not to mention that a certain level of humor was extremely soothing at a time where stress can easily be fel both pleasurable, informative and easy. Not to mention that a certain level of humor was extremely soothing at a time where stress can easily be felt - honestly, who likes to shop for a new car? Philip took no care in the fact that the day we came to pick up our new car, it was snowing pretty heavily outside. Throughout the length of time it took to put the plates on and get our new car prepped, he continued to smile and be delightful all the while. Rick was also extremely accommodating and very upfront and honest throughout the entire process. Again, adding some humor to the situation to help make it "less painful." All the staff that we came in contact with and passed all greeted us and were just as welcoming. I would certainly recommend anyone to shop at Honda of Watertown based on our experience. More

Report | Print

I gave this rating because Honda of Watertown has given me the best service , Ive been to other dealerships and have not recieved the customer service Honda has given me. The first lease I had was 2-11-11 me the best service , Ive been to other dealerships and have not recieved the customer service Honda has given me. The first lease I had was 2-11-11 and I was very happy with the car. I brought my 2011 honda civic for an oil change 10-12-2011 after I left I recieved a nice email from Phil Verini saying sorry that he miised me to say hi and asked if I would like to come in to see if I would like to lease another Honda. I came back the next day Phil was great he listened to what I wanted and was sincere not pushy . It was nice to that the General Mgr Rick Bierce came over and said hello and remembered me fro the lastpurchase and thanked me for coming back. Chase Dziloski aslo was a big help. I love my new 2012 honda civic and will make sure to tell my friends and family . More

Report | Print