Rick Botic

On July 30 2021 sold a used car 2015 Buick Encore for over 18k that needed servicing. Told it met it’s inspection points but really didn’t! No heat and oil was 64 percent. And the main part? ENGINE LIGHT over 18k that needed servicing. Told it met it’s inspection points but really didn’t! No heat and oil was 64 percent. And the main part? ENGINE LIGHT CAME ON after 4 months The decelerates on the highway! Frightening! Turned out the car needed a turbo charger replacement! Now the dealership want to charge me over $1k to have it fixed! I HAVE WARRANTY BUT I REFUSE TO PAY FOR REPAIRS THAT SHOULD HAVE BEEN IN WORKING ORDER! It was pretty smooth but felt rushed out at the end. I didn’t get final items needed but interaction with sales clerk was good. Now i know why sale was rushed! I WAS SOLD A CAR THAT WASNT SERVICED!! Drove the car on the highway for the first time Christmas Eve and the engine light came on! Car started bucking and would not accelerate on highway. It was scary!! Went to auto zone for diagnosis and a blue tooth device from previous owner was still on diagnosis connector!! Why didn’t dealership check overall condition! turbo charger system needed replacement and the heat system was clogged! The lies to sell and then off high car warranty to end up coming back to pay for repairs using their warranty is a rip off!! Beware when buying used cars from this dealership or any dealership!! They are taking advantage of customers! More

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Poor customer experience. If you go here be prepared for old school sleazy used car sales techniques with no follow-up or post event support. Be prepared to speak to very sweet but completely unhelpful gat old school sleazy used car sales techniques with no follow-up or post event support. Be prepared to speak to very sweet but completely unhelpful gatekeepers who say someone will call you back, but won't. Not that it should matter, but I'm a woman who negotiated and bought this on my own. I am confident in my business skills and was not intimidated. I would not recommend this dealership to any woman who isn't, or any buyer who is looking for a great experience. I came in for a test drive on a used vehicle I found on the website. The test drive went fine, I was provided excellent customer service and was encouraged to also explore a new vehicle within my budget I hadn't considered. Not being ready to make a purchase, I met the manager, was given a business card and told to call or text the sales rep directly if I needed anything. The next day, I decided I wanted to purchase the used vehicle. I texted the rep directly, as was offered. There was no reply. I emailed the rep and one of the "internet sales reps" who helped setup the initial test drive appointment. No response, all day. I called and was told he was off that day, but to come in and they would help me. I had already completed the credit application online and asked if there was anything else I could do ahead of time to expedite the purchase. "No, that's it - just come in." Another rep offered to help me when I went in. He was very sweet, but was the messenger who was about to be shot during his multiple trips back and forth to "the manager". First red flag, they wouldn't provide a number on my trade in without knowing what I owed, saying they needed to know in order to give me an "accurate estimate". I've played this game - I said, "not much, why don't you let me know what you can give me?" They pushed for a ballpark, to write it up as part of a deal on a worksheet. I should have walked then knowing how in demand used vehicles are and already having a quote from CarMax, but, of course I wanted the vehicle. Then came the first "deal" on paper. They tried to include $5,000 additional for "market adjustment" because of supply constraints. This is not a new vehicle that has limited availability, I simply said, "I'm not paying that" and they removed it. The first deal also included over $5k in additional BS coverage like paint chips/scratches, which wasn't explained well and was grazed over. Then there was a $2100+ charge for intake/reconditioning of the vehicle. So, now we're $12k over the internet price that brought me in. I also said "no" to the extra BS, and when I asked about why the cost of reconditioning the vehicle wasn't just included in the price online to cover their costs, they said "it's marketing - so we can offer a great price online". Then came the, "Okay, if we do x, y and z... will you buy this? Sign that you will" - without having any financing options, which I had asked for up front. I should have walked... again. In comes the big, scary manager who tries to push me into committing to a deal without having financing rates. "I have two appointments for this vehicle tomorrow." Okay, okay. He then patronizes me by explaining how financing works. I'm a professional businesswoman with excellent credit. Even if I wasn't, I didn't ask. Ultimately, the rates came back and I agreed. The ONLY reason this review is 2 stars and not 1, is because of Lisa Y. in the finance department. She treated me with respect, was knowledgeable, efficient, and ultimately left me with a good feeling after all the other BS. She should probably take her skills elsewhere! It gets better... two days after I bought the vehicle, the entire panoramic sunroof (a fixed panel) cracked the entire length of the glass. I immediately called and asked for my sales rep or a manager and was routed to the gatekeeper. She was was very sympathetic, "oh no!" and promised I'd get a call back. Nope. Two days later I called again, same result. I emailed the original test drive rep and the rep who sold me the car. Nothing. Emailed again another two days later, nothing. I had to wait to go in because I live a good distance from the location. When I finally went in and couldn't be ignored. The sales manager, Rick, (who was the one working the night I purchased and so nicely educated me on financing without my asking), came over. He scoffed at me when I told him I was interested in what they could do for me, and also that I wanted to know if anything had been done to service the panel while they had it. He never apologized about the lack of response, but instead dove right in to making excuses left and right and trying to again "educate" me on how glass in a vehicle can break. I've since reached out to the manufacturer directly, as the vehicle is under warranty, and I am now working with an authorized sales location for this brand. They first asked me, "Did you take it back to the dealership? What did they say? What options did they give you?" A big fat nothing and good luck sucker. More

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Ray was the best. He got me the car I have been looking for. I kept running into a brick wall whenever I was trying to find this car because it kept getting sold. But ray made sure I was helped quick enoug for. I kept running into a brick wall whenever I was trying to find this car because it kept getting sold. But ray made sure I was helped quick enough to purchase. Thank you ray! More

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Congratulations 32gang the only way to go is up great customer service 5 star service customer service 5 star service More

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Jon was great. Thanks for the great service and explanation of features. Looking forward to working with Jon and the rest of the team in the future. Yay explanation of features. Looking forward to working with Jon and the rest of the team in the future. Yay More

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Jonathan Moscovitch was amazing he took the time to get me the exact cars I wanted - he is beyond a gentleman and a great car salesman me the exact cars I wanted - he is beyond a gentleman and a great car salesman More

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The overall experience was very friendly and courteous. They were able to answer all my questions. Would recommend as a dealer to use in the future They were able to answer all my questions. Would recommend as a dealer to use in the future More

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Jonathan was amazing - thank you for the great deal. He always take great care of me and family. Thank you so much for taking the time for us always take great care of me and family. Thank you so much for taking the time for us More

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Best car dealer, highly recommended!!! Customer service friendly and helpful. I recently purchased a car and I will certainly continue to return to Ziegler Cadillac/GMC for service. Stefan and Rick are awe friendly and helpful. I recently purchased a car and I will certainly continue to return to Ziegler Cadillac/GMC for service. Stefan and Rick are awesome to work with. See this two for best deal in town. Thank you guys..Keep doing what you doing.. More

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I had a great experience buying a car, Nick was very relaxed and took his time to listen to what I was looking for. I Love my new car and would definitely come back here for my next one relaxed and took his time to listen to what I was looking for. I Love my new car and would definitely come back here for my next one More

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