Rick Featherstone
Rick Featherstone at Kory Hooks Chrysler Dodge Jeep RAM
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Rick Featherstone | Page 3

Service Manager

Kory Hooks Chrysler Dodge Jeep RAM

6486 US-287
Bowie, TX 76230

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4.7
81 Reviews
4.7

81 Reviews

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81 Reviews of Rick Featherstone

December 18, 2022

Dealership Rating
Employee Rating

The service department took care of my 2022 1500 in a timely professional manner. Although the parts needed were on back order they took care of the problem. And almost 2k miles later the quality of wo More

by WalkerTexasTrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Bailey

Dec 19, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Wonderful, Thank you!

December 01, 2022

Dealership Rating
Employee Rating

these guys really came through when i needed it excellent customer service and common sense More

by MATT.CRABTREETX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Bailey

Dec 02, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Fantastic!! Thank you so much!

November 16, 2022

Dealership Rating
Employee Rating

Gave part to other customer we had waited for mouths. Try to give wrong car. More

by Colby Delao
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Bailey

Nov 16, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Colby, we will be reaching out to you to learn more.

November 12, 2022

Dealership Rating
Employee Rating

Worked me in quickly and on my schedule. Found an issue that others had missed. More

by Geobryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Bailey

Nov 14, 2022

Geobryan responded

You are now entrusted with my son in law's car.

Nov 14, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Wonderful - Thank you!

November 04, 2022

Dealership Rating
Employee Rating

I had the works done on my truck and the tires were not filled up to what the minimum is. I also received an email from Dodge stating that I declined replacing my air filter and a multi-point inspection bo More

by Jacqueline M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 04, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you for sharing, Jacqueline. We will be reaching out offline to discuss further.

November 02, 2022

Dealership Rating
Employee Rating

I have never had any kind of a negative experience with this dealership. I feel it will only get better with the he changes that have taken place. Great staff in all departments. More

by HLM56
Recommend Dealer
Yes
Nov 03, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you very much!

October 22, 2022

Dealership Rating
Employee Rating

Craig in service is a pro, great job. The tech did outstanding repair on the cam phase shifters. My F150 Runs like new More

by david
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Greg Bailey

Oct 26, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

AWESOME! Thank you so much!

October 21, 2022

Dealership Rating
Employee Rating

Friendly, helpful and considerate group of people. I would recommend this dealership for service and sales. More

by pbdb49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kory Hooks, Greg Bailey

Oct 26, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you! We sincerely appreciate your kind words.

October 15, 2022

Dealership Rating
Employee Rating

Really treated me right from start to finish. All around excellent customer service. Fifteenth word. More

by ericlongan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Greg Bailey , Ralph Ross

Oct 17, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you! like the fifteenth :)

October 12, 2022

Dealership Rating
Employee Rating

Everyone was very friendly, and they got to changing my oil and doing the recall quickly. They also rotated my tire . More

by cajunbaby56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Greg Bailey

Oct 13, 2022

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you so much!

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