Rick Gladwell

The Werner Way is the Wrong Way. Avoid this dealership. Not even deserving of one star. Let me start with one decent highlight: my salesman was responsive. He was professional, a Avoid this dealership. Not even deserving of one star. Let me start with one decent highlight: my salesman was responsive. He was professional, and friendly. He deserves better than the culture he works under, and I don't hold any of this against him. Bought for a relative - This used vehicle was priced higher than anything on Werner's new inventory lot. For that kind of money, I expected a car that was actually ready for delivery. The exterior looked fine, which tells me Werner knows how to make a car look good for the handoff and simply chose not to care about the rest. Here's what I actually received: * Built up, caked-on grime on the steering wheel - at first I thought it was aged or deteriorated leather but after several swipes of a damp napkin, the grime began coming off. ((See picture, that’s grime, not tire residue)) * Trash in the door pockets * Drink stains from the previous owner, never cleaned * Footprints and dirt marks behind the front seats - see picture. * Potato Chip and oatmeal leftovers in the center console and floors * Fragments of God-knows-what in the cup holders Nobody cleaned the interior. It was as if nobody even looked in it. Then came the reconditioning fee. Reconditioning means a car is cleaned, inspected, and prepared for its next owner. I was charged $1k for exactly that, and I received a car that had been wiped down on the outside and left to rot on the inside. That's not reconditioning. That's a charge for work that clearly never happened. It's like paying a contractor for cleanup and finding sawdust on the floor. Have some pride in what you do, Werner. Selling cars with dignity and self-respect is the bare minimum, for yourselves and for the industry. Plenty of dealers are obsessed with service and treat every customer like they matter. At Werner, that standard has to start with ownership, then management (Danny), and it trickles down. A good salesman can't fix a dealership that doesn't prep its cars or stand behind its fees. This review is the result of leadership that doesn't care, not the people on the floor. If you charge premium prices and fees, deliver a premium product. Instead, you delivered an insult. Great job, Werner Auto Group. Thank you, Nesly. You deserve a better product to sell. The Werner Way is definitely the Wrong Way. Stay Away!!! More

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Great with helping me get my daughter car. She loves it. I couldn't ask for any better help thanks. She loves it. I couldn't ask for any better help thanks. More

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Great service i was treat with respect and care. I got what I wanted. Thanks I got what I wanted. Thanks More

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The staff was very responsive to finding the car we were looking for. Jernir Etienne, our ales rep, did a great jb. looking for. Jernir Etienne, our ales rep, did a great jb. More

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