Rick Hall

This is all about Rick Hall. Superb customer service. Purchased a new Isuzu NRR Truck Superb customer service. Purchased a new Isuzu NRR Truck More

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I came to Westside Kia with a pre-approved check from my credit union and made it clear from the beginning that I did not need dealership financing. Despite this, I was repeatedly asked to complete a credit credit union and made it clear from the beginning that I did not need dealership financing. Despite this, I was repeatedly asked to complete a credit application and provide my Social Security number. I declined multiple times, as it was unnecessary for my transaction. After standing firm, I was eventually told it was not required, which raised concerns about why I was initially told it was mandatory. Additionally, my credit union check was initially rejected because the required verification number was not obtained before processing. This caused unnecessary delays and frustration that could have been avoided with proper attention to detail. While I do love the vehicle I purchased, the financing process felt disorganized and, at times, unnecessarily pressured. Experiences like this can be especially concerning for customers who may not be familiar with financing procedures or who rely on the dealership for clear guidance. I hope management reviews these practices to ensure greater transparency and professionalism for all future customers. More

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Amazing courtesy, flexible solution and definitely focus on customer satisfaction. Shout out to Ammar and Rye Jollar, who are amazing human beings and intelligent professionals. on customer satisfaction. Shout out to Ammar and Rye Jollar, who are amazing human beings and intelligent professionals. More

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Nice place to hang out while negotiating the sale of a new vehicle. Great customer service. new vehicle. Great customer service. More

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Rick and Manny are amazing. This is my 7 vehicle I purchased from Westside KIA. This is my 7 vehicle I purchased from Westside KIA. More

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Hello Ms. Aufferberg, I'm reaching out to you to express dissatisfaction and concern regarding an experience I had at your dealership on Westside Kia on Aug Aufferberg, I'm reaching out to you to express dissatisfaction and concern regarding an experience I had at your dealership on Westside Kia on August 08, 2025 specifically involving Sales Manager Willie Suliveras. My mother, daughter and I walked into the dealership to purchase a new vehicle. Mr. Ali the sales representative was very professional with my family. During my visit, I was subjected to behavior that I can only describe as unprofessional, inappropriate, and deeply humiliating. I'm extremely disappointed with your Sales Manager Willie Suliveras at Westside Kia on August 08, 2025. I was disrespected, humiliated in front of customers along with my mother and daughter. His actions by cursing and being so aggressive and offensive towards us. Ali promised us a certain rate and we agreed on after Willie Suliveras reviewed our credit and accepted our offer he advised Mr. Ali of our options with KIA credit and Capital One. Once we went into finance to execute the loan agreement with Fernando Gomez the rate and the price we agreed for the vehicle wasn't the same. When we complaint about the inaccuracies Willie Suliveras threw the paperwork to my mothers face and advised us to leave his xxxxING dealer and go elsewhere if we didn't agree with on the rate and price. This type of conduct is not only unacceptable, but it also reflects poorly on your dealership’s commitment to customer service and respect. I expected to be treated with professionalism and courtesy—not to be embarrassed and disrespected My daughter was so distraught and my mother's blood pressure spiked I had to take her to the hospital. It hurt to see my daughter crying and afraid watching Willie Suliveras curse the salesman Ali for providing the wrong information. I could have called the police to file an assault case by him throwing the documents to my mother face. My concern was my mother at the moment and we left. I've went over the reviews for Kia Westside and I'm not the only victim complaining about his attitude and his humiliation towards other customers. Feel free to review the cameras footage. Willie Suliveras is not the appropriate person to represent your dealership. More

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Everyone was nice! The only thing I didn’t like was that I scheduled an appointment for my oil change at 10am and was told that my car wouldn’t be worked on until mid-a The only thing I didn’t like was that I scheduled an appointment for my oil change at 10am and was told that my car wouldn’t be worked on until mid-afternoon. They did get me a ride from the dealership and back when my car was done around 2pm the same day. More

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I have bought my last 3 vehicles from Baker Nissan was very satisfied with the dealership as a whole BUT Rick and Mike won me over. Rick sent Mike out to greet me with a warm handshake and greeting, was a very satisfied with the dealership as a whole BUT Rick and Mike won me over. Rick sent Mike out to greet me with a warm handshake and greeting, was all Uphill from there. No pressure no hassle only sincere negotiation and deal was done. I felt comfortable with my decision More

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I think I've bought my last eight vehicles from Westside KIA. In all those years I've received nothing but outstanding service, reasonable deals, excellent Customer Care and honesty from them. I just bought KIA. In all those years I've received nothing but outstanding service, reasonable deals, excellent Customer Care and honesty from them. I just bought a 2026 and Sales Pro Rick Hall sold me and addressed all my needs late at night while Overseas on vacation. I could not be happier. More

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Super quick service, and everyone was super helpful getting my vehicle serviced in a timely manner. I will be back for my next service. getting my vehicle serviced in a timely manner. I will be back for my next service. More

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