Rick Kobold
Rick Kobold at Auto Park Ford

Rick Kobold | Page 20

Service Director

Auto Park Ford

1820 S Centerville Rd
Sturgis, MI 49091

Contact Me
4.9
216 Reviews

Languages Spoken

English English

4.9

216 Reviews

Write a Review

216 Reviews of Rick Kobold

July 31, 2018

Dealership Rating
Employee Rating

Premium Service As always, the best! By the way, thanks much for Starbucks coffee in the waiting area. I purchased my Edge here, and trust I'll receive the best att More

by bwilliamscooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen , Kristol Flowers, Erica Hemminger

July 23, 2018

Dealership Rating
Employee Rating

To serve! The service from Sandy helping with the vehicle, Andrew taking care of the financing and Moe assisting in all areas to make sure everything goes smoot More

by Fr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen , Andrew Eger, Moe Reeves

May 10, 2018

Dealership Rating
Employee Rating

Install back-up waring Prices are a little high. I deal there because of Sandy Owen is the best of the best to deal with. enough said. I have nothing further to say. More

by DONLAMPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen , Kristol Flowers

May 07, 2018

Dealership Rating
Employee Rating

Great At first was told had to leave vehicle there but was about to have it done within the time they told me was great experience More

by ripitup2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erica Hemminger

April 27, 2018

Dealership Rating
Employee Rating

Unprofessional Service manager was very unprofessional tell them to call me when my vehicle was ready never got a message damaged lug nuts on my truck had to replace More

by clouse1717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sandie Owen , Brent Forry

April 23, 2018

Dealership Rating
Employee Rating

Quick and easy Stopped by unannounced and asked if they had time to check a recall on my truck. Short time later the recall was completed and I was on my way More

by Lakegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 18, 2018

Dealership Rating
Employee Rating

Absolutely horrible Bought a used vehicle, they had to repair it to sell it. It was fixed and The cause of the damaged parts was not repaired. So the same damage happened More

by big_trucks_2002
Quality Of Work
Recommend Dealer
No
Apr 19, 2018

Auto Park Ford responded

Dear Customer, we appreciate the feedback on your experience. We stand behind our Service Department and the work performed in it 100%. If we can determine something we did caused an issue with your vehicle we would certainly fix the issue. In this case however, and as discussed with you, several parts had been replaced and/or modified on the vehicle prior to us being aware that issues existed. We can not warranty other peoples work and parts and therefore that is why we could not assist in the repairs at our cost. You also state we have not provided any help and my records show we paid for the tow bill to get the vehicle here so we could look at the vehicle and make sure we did not cause any service issues to arise. So, in all do respect we did make an attempt to assist you but it was the parts and modifications you made that kept us from assisting further. We value you as a customer and would be happy to discuss this further in the store. Thank you

Apr 20, 2018

big_trucks_2002 responded

I don’t know how putting a hitch on a truck has anything to do with a broken rear engine cover. You could see in the picture I sent you of bell housing bolts missing, that half the bottom hole was gone and the broken pieces of the cover were not in the bell housing when the repair garage took it apart. You guys put the transmission in the truck with the rear cover broken and couldn’t put all the bell housing bolts in as there was no threads to put them in. Also the dowel pins for aligning the engine and transmission were only sticking out far enough for the tapering end of the pins to locate. Nothing but guaranteeing failure in the bell housing. Not saying it was intended but with it fixed this way, it never had a chance not to break again. As far as the tow bill yes you did pay part of it, I still payed $280 of it, half. The broken rear engine cover is what I was told is what caused this. So now I am in to the vehicle a tow bill, got blamed for misuse, and a $2752.09 repair bill. Thanks

March 27, 2018

Dealership Rating
Employee Rating

Quick and friendly I arrived for my appointment and was guickly taken care of. When I asked if I could bring my wife's car in too, they said no problem. We are all set More

by Fleetbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erica Hemminger

March 23, 2018

Dealership Rating
Employee Rating

Knowledgeable staff and professionalism the experience that Knowledgeable staff and professionalism I experienced a fantastic appointment at Auto Park I would give them nothing but kudos excellent excellent job More

by bukoskidiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erica Hemminger

March 15, 2018

Dealership Rating
Employee Rating

Oil change Nicest people ever and they have a Starbucks machine with chai tea lattes which are literally life. They care about people more than they care about s More

by elisecoburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen , Kristol Flowers, Erica Hemminger, Moe Reeves, Jackie Williams

Dealership Inventory (135 Vehicles)

new 2026 Ford Escape car, priced at $32,374
2026 Ford Escape
new
Silver Metallic exterior
Automatic
All-wheel Drive
new 2025 Ford Bronco Sport car, priced at $41,602
2025 Ford Bronco Sport
new
Velocity Blue Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Ranger car, priced at $46,157
2026 Ford Ranger
new
Shadow Black exterior
Automatic
Four-wheel Drive
new 2026 Ford Transit-250 car, priced at $50,862
2026 Ford Transit-250
new
Oxford White exterior
Automatic
Rear-wheel Drive
used 2016 Nissan Rogue car, priced at $13,495
2016 Nissan Rogue
used
Magnetic Black exterior
CVT
All-wheel Drive
used 2023 Ford Edge car, priced at $21,495
2023 Ford Edge
used
Forged Green Metallic exterior
Automatic
All-wheel Drive