Rick Schwarz

Service department has been great every time I have gone in for scheduled maintenance. Comfortable waiting area but they will also come and pickup your ride and return it when done. in for scheduled maintenance. Comfortable waiting area but they will also come and pickup your ride and return it when done. More

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The folks are timely, accommodating. Answer questions, are knowledgeable. They assist in any way they can. I feel confident in their service and suggestions. Answer questions, are knowledgeable. They assist in any way they can. I feel confident in their service and suggestions. More

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Called to make an appointment for a transmission flush. Richard Schwarz quoted me $275 for the service, and I made the appointment. I dropped the truck off, and went back the next day to pick it up. I was Richard Schwarz quoted me $275 for the service, and I made the appointment. I dropped the truck off, and went back the next day to pick it up. I was surprised to see the bill was for $336, $60 more than I was quoted. I mentioned this to Richard, and he hemmed and hawed, made weak excuses, and finally admitted he gave me bad info. I agreed to pay the $336, but was quietly fuming. I then noticed that there was only 8 quarts of Mercon ULV charged for on the invoice. The 10R80 transmission takes 13.1. I questioned this, and talked to a tech, ( Tony) , who said that they had "lost the adaptor" to do complete flushes, and they actually did a partial flush of my transmission. So, 5 quarts of old oil is now contaminating my ( very expensive) new oil with bits of clutch lining, bits of swarf from the manufacturing process, etc. I am very disappointed with Shortenkirk Ford of Jasper. More

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