Rick Serrano | Page 2

Superb Service Rick and Mike were extremely helpful, exceptionally courteous, and found the exact car I was looking for. In addition, Rick went out of his way to dri Rick and Mike were extremely helpful, exceptionally courteous, and found the exact car I was looking for. In addition, Rick went out of his way to drive down and get the car from another dealer so it would not be sold out from under me. They ensured that I was perfectly satisfied with all my decisions, going over them in detail. In addition, they worked out a fair price for a car I hope to own many years like my previous Escape. Besides the good sales experience, we also choose Bredemann Ford because of the excellent service department. Mike always makes sure we are completely satisfied. More

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VERY chill, a pleasure to deal with! Usually when considering buying a new vehicle it brings a certain sense of dread. Ugh, pushy salesmen, pushy finance guy, etc.etc.etc. Not so when d Usually when considering buying a new vehicle it brings a certain sense of dread. Ugh, pushy salesmen, pushy finance guy, etc.etc.etc. Not so when dealing with Rick! He was by far the most *chill* salesman I've ever encountered! Very patient, was willing to answer all of our questions, and was a true delight to deal with. Of course we did have a bit of a push with the finance guy, but it wasn't too bad. I let him do his spiel, I wasn't having any of it, and that was pretty much that. More

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I emailed this dealer and set a price I was willing to pay for a specific car they had. August emailed me back and said we had a deal. I went the following day and August was off so I dealt with Chester pay for a specific car they had. August emailed me back and said we had a deal. I went the following day and August was off so I dealt with Chester. Went for a ride in the car and purchased when we got back. Chester was very knowledgeable and showed me all the numbers. He was even helpful on getting my trade done, which I never trade in but their price was fair. The next day I had to go back to get the car and settle the finance portion. Chester was off that day and had a few hiccups in the beginning but then spoke to Chester from home who handled everything. When I got to the dealership Chester had me meet up with Rick who handled everything in his absence. Rick went through everything for me and took care of everything that needed to be done. Chester and Rick were great to deal with and very helpful. I HATE going to the dealership and dealing with all the sales crap and getting the typical car salesman treatment. This was not the case here. These 2 guys were great and not pushy at all. They were really there to just get you through the process as painless as possible. And they did just that. If you don't want to deal with all the bullcrap that most dealrships throw at you then call these guys. Both were great!!. More

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I needed to replace my car because my current Escape had been totaled. I was hoping to find something as close as possible. The first day we were in there were no salesman available so Steve P. stepped up t been totaled. I was hoping to find something as close as possible. The first day we were in there were no salesman available so Steve P. stepped up to help us out. Also, the car I was interested in had just arrived and wasn't cleaned up, but I really wanted to see it before I went away for the weekend, so Ira made that happen. While we were away we decided we really probably wanted to buy it, so we returned on Monday and were helped by Rick and Ira. I really appreciate the fact that there was NO high pressure to buy this car whatsoever. Over the weekend Ira had the car Certified (which is a check-up that verifies the car to be almost like knew with a guarantee). Rick was so nice and made everything as speedy as possible as did Steve S. in finance. I can't see us shopping anywhere else in the future. They truly are the best bunch of people here!! Thank you all! More

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Excellent service, we relaxed while all the details were taken care of. No high pressure sales tactics at all. We felt like we were dealing with family. Would recommend this dealership to anyone. taken care of. No high pressure sales tactics at all. We felt like we were dealing with family. Would recommend this dealership to anyone. More

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Wanting to utilize Fords $2000 rebate for the Mustang I located a car I liked that was at a dealership on the South side of Chicago. Having good experience with Bredemann in the past I thought I would go located a car I liked that was at a dealership on the South side of Chicago. Having good experience with Bredemann in the past I thought I would go there and see if they could get the car for me. That is when I met Steve Travnik. He is very friendly, easy to deal with, and very professional. Within minutes he printed out my "out the door" deal with or without a trade in. He gave me the print outs and told me he would call me in a couple of days. Steve then called me to let me know he could get the car if I wanted it. I replied "get the car" and within a couple of more days, the Mustang I wanted was at Bredemann waiting for me. At this point Rick Serrano took over. He showed me the car, answered a few questions and asked when I would pick it up. Rick made the time to talk with me even though he was dealing with some other customers. He balanced his time between us very well. When I go to pick up the car the next day, the weather was changing and thunderstorm warnings were issued. I was getting nervous because my brand new Mustang was outside. I asked a couple of salesmen in the showroom to move my car inside in case of hail. Next thing I knew my car was safely inside the building. That is when my wife and I met Steve Settler in Finance. He was very nice and also very professional. He handled everything very well and explained what we were signing and why. At this point I asked Mr. Settler to hurry up because I wanted to beat the storm and get my car home and safely parked in my garage. He was nice enough to accommodate my request and finished up with us very quickly. At this point Rick Serrano told me "the keys are in the car, good luck and drive safely". Well I decided to hurry home with my brand new car. As I drove home the weather became scary, dark, and extremely windy, I am happy to say that I got home and in the garage JUST in time. As my overhead door came down so did the rain. And did it rain. Well, as it turns out where I live in Mt. Prospect we only had rain. However Niles and Morton Grove had a lot of hail and Skokie had many trees damaged and uprooted. The damage from the storm was the opening story on the news. So thanks to the 3 people I mentioned at Bredemann - helping me with my concerns - my new Mustang was safe and in the garage just in time. I appreciate these 3 men putting up with my concerns and helping me cope with the situation. I would strongly recommend the Bredemann line of dealerships. I have now purchased cars from Bredemann Lexus, Ford, and Toyota.... More

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