Rick Stelling | Page 4

I set up an appointment to get recall done dropped it off and an hour later it was completed got a shuttle ride while I waited everyone was great and courteous in the service department and an hour later it was completed got a shuttle ride while I waited everyone was great and courteous in the service department More

by ralphandkaren1 Verified Customer Verified Customer

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Not what I was used to This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many, if any, issues with those cars. Routine maintenance was usually the only reason I had to visit service departments. With this car I have had many things needing to be fixed, so I've had to go to Westown's service department often. Over the last three years, I've been told things were fixed that weren't, been told something was fine only to have it keep doing the same thing, had an umbrella taken out of my car. I expected a battery cover to be put back in place when the battery had to be unhooked and it wasn't. At that same visit, I asked that 4 rubber stops under the hood be put back on and when I realized the cover wasn't on found they hadn't put the stops back on and the mechanic had kept them. If I hadn't gone right back in, I may have never got them on or even back. No apology given. I work thru the week as I'm sure a lot of their customers do, so to get oil changed on Saturday you have to be first in line. There was one mechanic there until noon closing time. I would think you could have at least two service persons working on Saturday morning to accommodate the working customers. More

by markfra Verified Customer Verified Customer

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Great customer service!! Super friendly!! Great car buying experience!! Thank you :) I will buy another car from them in the future! I Highly recommended them! buying experience!! Thank you :) I will buy another car from them in the future! I Highly recommended them! More

by charliekitty00 Verified Customer Verified Customer

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Best FORD DEALER in ILLINOIS for SALES AND SERVICE PLUS FANTASTIC DEALS....so go right now and get a dale before it’s too late... FANTASTIC DEALS....so go right now and get a dale before it’s too late... More

by paul.lambert49 Verified Customer Verified Customer

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