Rigoberto Heredia | Page 2

Sold me a 2013 Hyundai Accent while I was homeless with kids promising me this was a quality vehicle and additionally a warranty. Now I have a windshield that leaks water and comes away from the car but th kids promising me this was a quality vehicle and additionally a warranty. Now I have a windshield that leaks water and comes away from the car but they won't fix it. It's cosmetic according to them. They insinuated I may have done something and stated after they test vehicles it's as is and your problem. I gave them my 2018 Nissan and ended up with a 2013 pile full of leaks in the windshield and doors. They're all about profit, not safety or doing what's right. It's nauseating how they take advantage of people. I was not the only one in with a purchase from them that had issues. Read the reviews. Wish I had, but I was homeless with kids and needed a vehicle. There are literally tons of reviews, not good. Please beware, I strongly recommend you go anywhere but here. Shame on you, Nissan, and Cruz Moreno. By the way he told me yesterday he didn't remember me because he sells so many cars he doesn't remember anyone. Absolutely atrocious. The update is as of 01/27/2023 they replaced my windshield but fought it down to the wire. Luke Fisher is the only staff member who actually stepped up to the plate and got the job done in a professional and pleasant manner. He has great communication skills and follows through. The rest of Nissan should take note because he's the perfect example of how to conduct business. Thanks, Luke!! You helped ease my anxiety tons and made a horrible experience better. More

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Update to review below: The dealership's general sales manager called me and told us to come back in so that they could make it right. They did end up taking everything off that we did not want. I sales manager called me and told us to come back in so that they could make it right. They did end up taking everything off that we did not want. I am happy with the resolution, though it created extra headaches. Also, we were going to keep the gap coverage since we were told we needed it to get the lower rate; however, they even removed that and we still got the lower rate. In this way, I feel like were walking out better off than we would have during the sale is they had not put the other things (except gap). My honest advice to potential customers is to come with you mind ready to pay attention to everything; especially make sure that what is on the contract is the same as what you agreed to. Also, do not focus so much on the monthly payment; there are many ways to get that down. (They can find a way to get your payments to where you want and still get extra money out of you. Pay attention to the price of the car first, as dealers from my experience (not just here) tend to keep your attention on the finance terms and mostly, the monthly payments and away from the price of the car. I think i also forgot in my first review that you cannot expect two keys, and they will not tell you that when you purchase the car. If you are on your toes, the dealership isn't that bad. They are friendly there, so no problems with that. ----- Dealership uses deceptive financing and contracts. They will add things you specifically say you do not want and things they said they would include for free. They stole over $7,000 dollars from us. Also, the salesman kept trying to get me to be the sole or primary borrower when I said no to that over three times. Moreover, don't expect a full tank of gas or negotiate a price. Note: I can't delete the online answers; this sale was not done online. More

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Thank you lithia Nissan for getting me into my dream car! You made the process simple and enjoyable and I will be recommending all of my friends and family to shop here ! You made the process simple and enjoyable and I will be recommending all of my friends and family to shop here ! More

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