Riley Avery | Page 2

This is the Best Dealership to Screw you over. Let's see where to start. Let's start with Riley Avery. Very unknowlegable about sales. Let's the fiance and management walk over him on his deals. He seems ca where to start. Let's start with Riley Avery. Very unknowlegable about sales. Let's the fiance and management walk over him on his deals. He seems caring, but to nice to be a salesman. My wife bought a 2016 Toyota 4 Runner. Big Mistake. I thought people that worked there could be trusted. Boy was I stupid. Now let's talk about James Glenn the Manager. This is the guy who comes out to sell you all the extra stuff. His opening line is I'm sorry I dont know about this car, usually we do an inspection and I know what I'm dealing with. Talk about a salesman. James can sure shovel the BS. Now let's talk about The owner Doug White. Wow. He owns 7 dealerships including Ted Russell Ford. So stay away from there to. Now let me tell you why I'm writing this article. As I said earlier they sold my wife a 2016 Toyota 4 Runner and not to mention my son in law a 2016 jeep and screwed him to. They charged a total of 38000 for the 4 Runner. Now 3 months later the thing is falling apart rubber is coming off exterior trim is falling off brakes are.shot and grinding. So my wife calls them to see about the warranty we.paid extra for. Dont waste your time it covers nothing. So they tell her to come on down we can put you in a 2020 for 550 month with 10,000 down. What a crock of crap. When she gets there Riley shows new papers that her payment will be over 700 a month. Not 1 time did any of these 3 guys mentioned say let us check your car or let us take it to service and we will fix what we didn't check when we sold it to you. They say we will give you 26000 for your 38000 dollars debt and put you in this 2020 with your trade and 10,000 down your payment will be in the high 700 range. So did they make right what they said they would. Heck no. People please stay away from Toyota of Knoxville and Ted Russell ford because Doug White owns 7 dealerships in Knoxville and by God you will get screwed at all of them. More

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The service department was very kind and knowledgeable. It did take longer than expected and it was difficult to get accurate updates, but they were pleasant when I spoke to them. They also lost my keys a It did take longer than expected and it was difficult to get accurate updates, but they were pleasant when I spoke to them. They also lost my keys and I was without my car for an additional day and late to work on Monday as a result which was disappointing, but they worked very hard to find them and again, we're very kind throughout the whole process. More

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Beyond excellent service Came in for 5000 mi check up. Lauren took great care of us gave us a lot of information. And got our GPS/phone working, which was an extra bonus to Came in for 5000 mi check up. Lauren took great care of us gave us a lot of information. And got our GPS/phone working, which was an extra bonus to me! I give Lauren 5 Stars! More

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Best seller Rayle has very good experience with selling cars. He was very kind, helped me with everything. Explained me all details. I highly will recommend him t Rayle has very good experience with selling cars. He was very kind, helped me with everything. Explained me all details. I highly will recommend him to all my friends. More

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