Riley Campbell

Been a month since I purchased a vehicle, keep giving me run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. More

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I bought/paid for my car on Thursday Jan 2nd and I have yet to recieve my car. Something about upgrading the licensure computer system. I am just dissapointed with the whole process. I called and left a me yet to recieve my car. Something about upgrading the licensure computer system. I am just dissapointed with the whole process. I called and left a message for the gm on Sat Jan 4th. No call back. I just want my car. More

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David Pedraza was super helpful with my new Grand Highlander. After a little back and forth on models, I finally got the one I wanted. Highlander. After a little back and forth on models, I finally got the one I wanted. More

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I Highly recommend David Benitez as salesman very knowledgeable and very helpful with the whole process of buying a car., Richard Greenaway very helpful through the whole finance process. Riley Camp knowledgeable and very helpful with the whole process of buying a car., Richard Greenaway very helpful through the whole finance process. Riley Campbell the General Manager goes above and beyond making sure the buying experience is easy and smooth start to finish. Lia Toyota of Wilbraham More

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Paige Shaifer was great taking care of all my sales needs. We looked at 4 different vehicles, and she took the time with each one of them to go over them and let us test drive them we decided on the RA needs. We looked at 4 different vehicles, and she took the time with each one of them to go over them and let us test drive them we decided on the RAV4 for our lifestyle would be the best fit. We are very happy with the vehicle, this is my 12 vehicle. I have purchased from Lia Toyota and I will be back for my next vehicle also. Great job taking care of me and my fiancé thanks again Bruce Sawyer. More

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The employees were very friendly and understanding and patient. The overall process went very well and in a short time frame. Would definitely recommend lia toyota of wilbraham to purchase a new vehicle. patient. The overall process went very well and in a short time frame. Would definitely recommend lia toyota of wilbraham to purchase a new vehicle. More

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I was on the hunt for very specific make and model car and Lia happened to have it in stock. The salesman Aleksandr Godlew was very accommodating, he came in on his day off to show me the car. I was very and Lia happened to have it in stock. The salesman Aleksandr Godlew was very accommodating, he came in on his day off to show me the car. I was very pleased with my experience with Alek. He was not overly pushy, but was really trying to make the car suitable for me. He had some cosmetic issues taken care of at my request for no extra cost. All went smoothly until it came down to the appointment with Ryan, who handles financing. We had a 3:00 appointment and were not seen until 4:00 due to him running late with other customers. We finally get invited into his office and within 5 minutes of us being there, not yet accomplishing anything, he answered a phone call that kept him tied up for 30 minutes while my wife and I sat in his office wondering when we would get started. We were so incredibly unimpressed with his unprepared and unorganized demeanor. We felt as though our time meant nothing to him and still we received nothing in return as an apology for wasting over an hour and a half of our day. Unfortunately with pre-owned cars, you have to buy them where they are available but if I were to buy a new car I would not return to Lia or I would ask for a different finance employee. More

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So far so good. Purchased a 2023 Camry XLE this week and I’m very happy with the car. Took a little longer than expected to seal the deal but they came through. Dave Purchased a 2023 Camry XLE this week and I’m very happy with the car. Took a little longer than expected to seal the deal but they came through. Dave Pedraza and Riley Campbell understood my situation and worked with me without hesitation. Very pleased so far. More

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We purchased our Ram Rebel from Lia Toyota back in July of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increase of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increased when we put our windows down. After speaking to the service department at Lia Toyota the same week we purchased they made an appointment with the Ram dealership and the Ram dealership “determined” that it was the bushings and link kits. After so much back and forth Lia Toyota canceled the parts order TWO times and then we were made aware that the parts were on back order. They assured us that they would fix the problem but that we had to wait until the parts came in and if those parts weren’t the issue they’d figure it out. However, the wait time was unknown. By the time the parts came in we are out of the warranty miles/date. BUT my husband had to contact the service department on January of 2023 to check if the parts arrived (we were told we’d receive a call when they came in if he wouldn’t have called god knows when we would’ve been notified) This process was already a nightmare because my calls weren’t getting returned appropriately by Lia Toyota, there was miscommunication with the both dealerships causing me to call back and forth, and the attitude we were receiving from Lias service department specifically the service assistant manager Kelly was very upsetting. The attitude was so inappropriate we made sure that we brought it to her attention. After my husband contacted the service department and was notified that the parts were received we scheduled the appointment to get the truck fixed. We were so relieved because finally a truck that we pay so much for was finally going to be fixed. I was notified that the truck was ready for pickup and that the issue was resolved. I questioned the assistant manager Kelly if the truck was driven and if the problem with the noise was resolved. She proceeded to lie to me and tell me that yes it was driven and it was resolved. As soon as we picked up the truck and my husband exited Lia Toyota the noise was not only still there but it was WORSE AND HIGHER. This noise can be heard from other cars (as I was driving a separate car and could hear our truck behind me). I contacted Lia Toyota and they apologized however I had to call them 3 times in order to finally get a response and schedule an appointment so they can access our truck AGAIN. They finally contacted me and let me know that their service manager drove the truck and determined that the noise was coming from inside the car. That there was something loose with one of the seats. LOL. So I proceeded to make the assistant manager aware that this noise was something that was coming from the outside and you could hear it from other cars. She then proceeded to tell me that there was nothing else they could do. I can’t even believe the treatment that we’ve received from this service department. All we wanted was our truck to be fixed as we pay an insane amount for it monthly. This is definitely a dealership that we will not return to and it’s unfortunate because we had a good experience with our salesperson. Hopefully, Lia Toyota of Wilbraham does not brush this review under their rug and takes action against their service department. What a disappointment. More

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excellent service by all personnel from the moment you walk in. so good my family has been buying for over 30 yrs from lia. walk in. so good my family has been buying for over 30 yrs from lia. More

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