Riley Titus | Page 12

WOULD NOT RECOMMEND. I purchased a vehicle virtually for Covid-19. They are all friendly until they get your money. The sales associate did not respond for a whole two days. I had to call multiple times and Covid-19. They are all friendly until they get your money. The sales associate did not respond for a whole two days. I had to call multiple times and there were always excuses. It took 12 days to get the vehicle after I sent them $25K. They ignored all my text. They waited five days after I paid to even send me the paperwork to sign when it could have been done the next day. They didn't have any communication at all or at least that's their excuse why my paperwork wasn't processed. THESE PEOPLE DO NOT CARE ABOUT YOU WHEN THEY GET YOUR MONEY. They pushed and pushed for me to buy an extended warranty because they knowingly shipped me a car with transmission issues. They blamed a relearn but they were lying. They were even too sorry and lazy to do a relearn before even shipping the vehicle because I was over 1300 miles and they thought Id just deal with it. The vehicle came off the truck slamming into different gears. Super jerky and jumpy. They shipped the vehicle with the last owner's registration plates, they did not provide a temporary registration tag, and they left the last owner's personal information in the car. I contacted the salesman Titus and he ignored my messages until I threaten to send the car back. They immediately started blowing my phone up with text messages and calls. Titus tried to accuse me of damaging the transmission when he knew from the start it left the lot like that. He tried to threaten to charge me for the transmission issues. They knew they were wrong so the general manager called one of his buddies and talked him into doing a relearn. THEY DID THIS TO BUY THEMSELVES TIME SO I WOULD BUST THE RETURN DATE. DONT TRUST THESE CROOKS. I took additional time off work for these idiots to come up with a solution. The relearn did not work. They told me to give it a few days to learn my driving characters. I was super careful about everything. The transmission got worse. It started vibrating and shaking the car. It was slamming into gears super hard. I went to a local Cadillac expert ( he had a shop full of Cadillacs to repair ) He told me the dealership was a bunch of crooks and that they knew the car needed a transmission replacement and a torque converter. Instead of replacing this, they tried to take advantage of me and ship it because I lived 1300 miles away. DO NOT TRUST THESE PEOPLE WITH YOUR MONEY. Now I am having to spend extra money out of my pocket for a rental car because they were too lazy to fix the issues themselves so they tried to push it off with the warranty bs. More

by KEYMONTAECLARK Verified Customer Verified Customer

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I purchased a certified used Cadillac. My salesman was great. He was knowledgeable, took time discussing features and did well to sell me on the vehicle. I negotiated the deal with the used car manager great. He was knowledgeable, took time discussing features and did well to sell me on the vehicle. I negotiated the deal with the used car manager and there was agreement on price as long as I used the dealers financing. I said I would as long as they were competitive with rates that I can receive myself at a bank. I reviewed the rate the next day and found it to be a full 1.0 % higher than what I could do myself. I called the finance manager and asked for a competitive finance rate and he said that if I didnt use dealer financing, the negotiated price would be higher on the vehicle. I disagreed and asked to speak with the used car manager. The used car manager called me back later in the day and said that they were going to adjust the financing rate to 1% lower and that they would honor the negotiated purchase price. In the end, the dealer honored the negotiated price but I felt like they were trying to pull a fast one on me by not giving me a competitive financing rate. I wonder how many other customers fall to this practice. The 1.0% difference in interest rate amounted to over $600 over the life of the loan. This is the only reason that I give 2 out of 5 star rating. I expect more from a quality dealer. More

by MyCadillacPurchase Verified Customer Verified Customer

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Very fast and easy process, being I bought a used non-Cadillac car, there was no pressure to change vehicle choice and allowed me time to make sure I could purchase the car I wanted. non-Cadillac car, there was no pressure to change vehicle choice and allowed me time to make sure I could purchase the car I wanted. More

by DHEIDELBERGER Verified Customer Verified Customer

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Riley helped us to lock in the perfect vehicle! He went above and beyond in customer service and didn’t make us feel like we were pressured at any point. This was a great experience and we will be recommen above and beyond in customer service and didn’t make us feel like we were pressured at any point. This was a great experience and we will be recommending this place to our friends and family for their future vehicles! Thanks for an awesome experience. More

by CHRISTINAPETERS Verified Customer Verified Customer

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We drove 360 miles to buy a car here. It was worth every mile. Riley and the whole staff are excellent. Riley explained everything with the car. I highly recommend this dealership. mile. Riley and the whole staff are excellent. Riley explained everything with the car. I highly recommend this dealership. More

by FORBORD0 Verified Customer Verified Customer

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Vang was really helpful and friendly. Riley was helpful and an excellent instructor with all the technology. Brian was very helpful and fair making the deal. Luther’s Customer service was outstanding deale and an excellent instructor with all the technology. Brian was very helpful and fair making the deal. Luther’s Customer service was outstanding dealership. More

by Dream on Verified Customer Verified Customer

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I was good with the entire deal, until the follow up. I like the car, good deal. On Saturday they said they’d cancel my credit card down payment, as I paid in cash. Further I was told I would be called whe like the car, good deal. On Saturday they said they’d cancel my credit card down payment, as I paid in cash. Further I was told I would be called when it was cancelled. Never got called. I left a message, nothing. I called the next day and wound up being passed to 5 different ppl as the ppl I did business with had days off. Again, I liked the car, the lack of follow up kind of sends a message though. More

by mnchiguyljr Verified Customer Verified Customer

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Vang was courteous, respectful and very helpful in making this a smooth buying experience for me. Especially in treating me as the buyer rather than directing the conversation toward my husband, which has b this a smooth buying experience for me. Especially in treating me as the buyer rather than directing the conversation toward my husband, which has been typical when purchasing a car. Sales staff were excellent as well. And Riley took the time to make sure that I knew how to access and use the many features of my new car. Overall, I am very pleased with the experience. More

by TNT_PIERCE Verified Customer Verified Customer

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Alix was a joy working with my wife and me to find that right car for our needs. This is the second car we have leased thru Alix and look forward each time to his humor and thoroughness. right car for our needs. This is the second car we have leased thru Alix and look forward each time to his humor and thoroughness. More

by RICHARD.MAAS Verified Customer Verified Customer

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No offense to individuals but once decision was made, took far too long to complete - even though prefinancing was done online earlier. Thanks for everyone's assistance. took far too long to complete - even though prefinancing was done online earlier. Thanks for everyone's assistance. More

by DMMARSH763 Verified Customer Verified Customer

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