Riley Titus
Riley Titus at Luther Cadillac

Riley Titus | Page 8

Sales Consultant

Luther Cadillac

3500 Highway 61 North
Vadnais Heights, MN 55110

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141 Reviews
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141 Reviews

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141 Reviews of Riley Titus

January 31, 2022

Dealership Rating
Employee Rating

The dealer was straight forward and trust worthy and honest I would recommend him and the dealership More

by LFORD30
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alix Moise , Heather Bissell, Austin Cook, Will Isaacson, Scott Smith, Nick Wagner

January 20, 2022

Dealership Rating
Employee Rating

These people, (Riley and Chad) are the model of excellent customer service. Luther Cadilac in Roseville Mn. You can feel safe purchasing a vehicle from this great customer friendly establishment. More

by Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman , Greg Clark, Chad Port, Maimee Vang

January 16, 2022

Dealership Rating
Employee Rating

Great customer service! Riley was very helpful and made the purchasing process smooth and easy! More

by samanthabronk26
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Port

December 22, 2021

Dealership Rating
Employee Rating

Friendly and helpful staff! Made my first visit experience with a dealership wonderfully! Thank you to Riley and Dan for helping me last night for purchasing my first car! More

by XEECHA09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heather Bissell, Dan Haspert

December 05, 2021

Dealership Rating
Employee Rating

Wonderful experience. Very helpful and not pushy in the least. Fast and easy trade in and financing More

by DONORBIKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Haspert

October 26, 2021

Dealership Rating
Employee Rating

Riley and Jeff were awesome - kind and professional. Riley will reach out to me in a few months to discuss a trade in. Jeff reassured me my car is in excellent condition once we put the correct tire More

by ANNAMARIE.AGUIRRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Hetrick *****

September 29, 2021

Dealership Rating
Employee Rating

now I know why they were so adamant about the as-is, my used Escalade will now cost me $3700 to fix the issues it had after coming off the sales lot and brining it to my mechanic to check out. More

by DAVID.MELLESMOEN
Recommend Dealer
No

Other Employees Tagged: Chad Port

Sep 29, 2021

Luther Cadillac responded

Hello David, I want to first tell you that I'm sorry you're having issues. At the time of your purchase we did offer you an extended service agreement to help protect the vehicle in the eventuality an issue arises. Both the sales associate and business manager emphasize these warranties on cars with your age and miles as the likelihood of things happening is considerably greater. Especially on a luxury car, as they can be finicky when new and considerably more so when well used. All this said if you would like to schedule a time to bring it into our shop to have our techs look at the vehicle we would be happy to do any work you would like to get completed at our cost. Please reach out to your sales associate to schedule that. Also if you would like additional copies of the warranty you were offered we would be happy to provide those as well.

Sep 29, 2021

Luther Cadillac responded

Upper control arm, ball joint, and radiators can fail at anytime. They can be working perfect one minute and be done the next. Its as annoying for us as it is for all of our guests. That said shocks should not just do that, they can SEEP, that is perfectly normal, especially in MN. That said if one or both are OUT I will replace them. If you would like to do the rest of the work here I will give you the best deal I can, but it still may be cheaper to do it with your mechanic. Its up to you.

Sep 29, 2021

Luther Cadillac responded

Perfect, please reach out to your sales associate when you receive the parts to schedule an appointment.

Sep 29, 2021

Luther Cadillac responded

We stock them, so once a tech looks at it and verifies if one or both need to be replaced we will be good to go. I will have riley reach out to you to schedule a time to drop the vehicle off.

Sep 29, 2021

DAVID.MELLESMOEN responded

" we would be happy to do any work you would like to get completed at our cost." what is this going to mean to me with the following list from my mechanic: passenger side upper control arm & ball joint - bad front Magnetic struts are shot radiator has a leak and needs to be replaced

Sep 29, 2021

DAVID.MELLESMOEN responded

that sounds legitimate and a good compromise I would like Luther to replace the front Magnetic struts. I have the parts already on order with my mechanic so I guess I would stay with him for the rest of the issues.

Sep 29, 2021

DAVID.MELLESMOEN responded

I just spoke with my mechanic and the struts have not been ordered so will Luther order them and get back to me with a schedule to replace?

Sep 29, 2021

DAVID.MELLESMOEN responded

thank you for all your assistance. struts need to be replaced in pairs but look forward to hearing from Riley to get this resolved. best Regards, Dave

September 22, 2021

Dealership Rating
Employee Rating

I have worked with Charlie the last few visits and have always been impressed with his level of customer service. I recently had surgery and needed to get my XT4 in, Charlie definitely took care of me. The More

by blissfulplanning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie

August 01, 2021

Dealership Rating
Employee Rating

The vehicle purchasing experience was professional and without pressure. All questions were addressed during the process. Working with Heather on-line and Riley in the dealership was great. We are plea More

by WILLCU5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heather Bissell, Chad Port

June 19, 2021

Dealership Rating
Employee Rating

Quick efficient friendly xcxx xxxx XX CFC CFC cxxx CFC CFC cxxx cxxx CFC CFC xxxx CFC cxxx xxx cxxx CFC CFC xxxx xxx cxxx More

by DEDERABBIT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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