Riley Titus
Riley Titus at Luther Cadillac

Riley Titus | Page 9

Sales Consultant

Luther Cadillac

3500 Highway 61 North
Vadnais Heights, MN 55110

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141 Reviews
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141 Reviews

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141 Reviews of Riley Titus

June 13, 2021

Dealership Rating
Employee Rating

Great service, went through everything, fixed everything in the time they said they would. Got a free loaner car. Called and texted me when done. More

by brent.nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 11, 2021

Dealership Rating
Employee Rating

Will and Riley were excellent to deal with, answered all my questions and helped me understand all the features of my purchased vehicle.I wouldn't hesitate to recommend Luther Cadillac to friends and family More

by 3RDMASH
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Will Isaacson

June 02, 2021

Dealership Rating
Employee Rating

Great customer service a d helping with the election process. They went the extra mile in terms of making this a positive experience. Highly recommend this dealership l. More

by JOSH R
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman

May 24, 2021

Dealership Rating
Employee Rating

Last time I sent in a response I was called a liar! Apparently, the person forgets about emails, texts and phone calls dates and times. I again came to Luther thinking I was going to be treated well w More

by SHANOB1040
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alix Moise, Vang Yang , Heather Bissell, Austin Cook, Cali Henry, Will Isaacson, Scott Smith, Nick Wagner

Jun 02, 2021

Luther Cadillac responded

We are sorry for your most recent experience here at Luther Cadillac. Your review was not very specific as to what happened. If you would like to discuss the situation further and work towards a resolution, please give me a call directly at 651-209-2633. My name is Bryan and I'm one of the sales managers here at Luther Cadillac. I look forward to hearing from you.

Jun 11, 2021

Luther Cadillac responded

We are again sorry for your recent purchase and experience here at Luther Cadillac. I'm not sure what you are asking for or how what we can work on to improve. Again, I will leave my name and phone number for you to call directly so we can discuss an amicable resolution. My name is Bryan, my direct line is 651-209-2633. I look forward to hearing from you. Thank you.

Jun 09, 2021

SHANOB1040 responded

Let me give you a brief outline of the time frame here: Called Heather, sales person during my interaction with Wally McCarthy, where I bought two (2) cars and referred a friend on April 23, 2021. Heather told me to contact a Daniel Haspert(sp). Upon getting to Luther a salesperson named Joseph and not Daniel Haspert, showed me the 2019 Buick and I took it for a test drive. On my return we discussed the cigarette smoke order and he stated he would have the vehicle cleaned and I wouldn’t notice the smell – which I believed. On April 26, Joseph sent me a video of the 2019 Buick and I was to come in with my trade. On April 27, Joseph texted and wrote if I was to come in to “Value my Trade”. I texted back the three (3) things he and I discussed. 1. Smoke smell, 2. Alignment and 3. Lowest price out the door for the 2019 Buick. He texted back that they (Luther) would take of the smoke smell and alignment, On April 28, I stopped at Luther with my trade in vehicle. On April 29, I completed the deal and signed all the paperwork being assured that the person who was to clean the car would get a hold of me. On May 1, I texted Joseph and informed him I had not heard from the cleaning guy. May 3, Joseph texted that his manager was calling the cleaning guy as according to the text the cleaning guy doesn’t work on Saturday, which is odd as it is the cleaning guys second job. May 3, Joseph texted that they reached the cleaning guy and he will call me – two (2) weeks after I first test drove the vehicle! May 7, the cleaning guy cleaned the vehicle. May 8, I texted Joseph and requested new floor mats on the cleaning guys suggestion as he thought that Luther would replace the floor mats. I texted Joseph back and forth and he texted that his manager stated that I can purchase at cost. Which I declined considering the time frame and the two (2) weeks it took to get the car cleaned, along with me replacing the Cabin Filter at a cost of $67.48. Now compare what was written by a representative from Luther: Luther Cadillac responded PUBLICLY on 5/14/21 12:12 PM

May 12, 2021

Dealership Rating
Employee Rating

Did a great job making the experience streamlined and went the extra mile in terms of delivery explaining the options and making sure I understood all aspects of the vehicle More

by JOSH R
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman

May 09, 2021

Dealership Rating
Employee Rating

Good services nice people,fast services Exelente price love my new Cadillac Thanks for all people work in Cadillac Dealer thanks for clean my car More

by SALSAYBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alix Moise, Vang Yang , Heather Bissell, Austin Cook, Dan Haspert, Cali Henry, Will Isaacson, Scott Smith, Nick Wagner

May 06, 2021

Dealership Rating
Employee Rating

Great service, bought a used Jeep and they made the process quick and painless. I was in and out in 45 mins. Came back because the center console was loose and the rotors had some pulsation. They c More

by TYLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman , Dan Haspert

April 28, 2021

Dealership Rating
Employee Rating

The service department sprayed some kind of air freashiner in the vents. The order was ovewrwhelming. My wife has ashma mand we drove home to DULUTH WITH WINDOWS OPEN SO SHE COULD BREATH. She will More

by JWBT
Customer Service
Friendliness
Price
Recommend Dealer
No
May 12, 2021

Luther Cadillac responded

Hello, We are very sorry that you had this experience. The products we use to thoroughly clean all of our pre-owned vehicles are designed to remove any hair, bacteria, and germs from the pervious owner, as you shouldn't have to buy a car that has any of those remaining. We've not had a concern from a guest in the past regarding the odor. That said we will learn from this and strive to improve our process to balance protecting our guests from anything remaining from the pervious owner, and your health from the cleaning products we use. Thank you for your feedback as it is the only way we can improve to meet our high set bar of providing a outstanding experience.

April 28, 2021

Dealership Rating
Employee Rating

We bought a new XT4 from Riley. He was great. Easy to work with and was very knowledgeable. The buying process was a piece of cake. I would highly recommend Riley! More

by RIKANDMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Port

April 25, 2021

Dealership Rating
Employee Rating

Riley and his team were great to work with. Riley gave me a good price on my new car. The entire buying process was very easy. I’m very happy with my new XT4! More

by RIKANDMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Port

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