Rob Campbell

Outstanding work from the service department to the sales department. Everyone is so nice and helpful. department. Everyone is so nice and helpful. More

by SEODONNELL Verified Customer Verified Customer

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GREAT SERVICE AND WE LOVE THE FREE PICK UP. MY ONLY THOUGH WOULD BE IF THE SERVICE TECHS LEAVE VISABLE HANDPRINTS ALL OVER THE HOOD, CLEAN IT. NOT A BIGT DEAL AND WE STILL LOVE METTER FORD AND MY ONLY THOUGH WOULD BE IF THE SERVICE TECHS LEAVE VISABLE HANDPRINTS ALL OVER THE HOOD, CLEAN IT. NOT A BIGT DEAL AND WE STILL LOVE METTER FORD AND ALL ITS PEOPLE. More

by EXPLORER_GIRL2021 Verified Customer Verified Customer

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We had a great experience with Matt. Ended up spending more than we wanted to on the extended warranty but we were well taken care of and they delivered the vehicle to us 2 hours away!! Ended up spending more than we wanted to on the extended warranty but we were well taken care of and they delivered the vehicle to us 2 hours away!! More

by tmurray3 Verified Customer Verified Customer

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They worked in a timely manner and kept me posted on the status they looked into my situation status they looked into my situation More

by SDLW93 Verified Customer Verified Customer

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I had the tow link recall completed on my Ford Explorer on April 10. Then, on June 23, I had an oil change and a multi-point inspection performed. According to the inspection, my tires were checked, but th on April 10. Then, on June 23, I had an oil change and a multi-point inspection performed. According to the inspection, my tires were checked, but that clearly wasn’t the case. My rear tires were severely worn on the inside, something that should have been caught during an inspection. On July 6, I ended up with a flat tire. When I called to ask if my tires had actually been inspected, I was told they should have been, but that the technician apparently didn’t check them. I returned on July 10 to find out why my rear tires had worn so quickly after the recall. I was told an alignment had been performed when the recall was completed, but there was no documentation of an alignment or its results anywhere in my paperwork. When I asked to see the alignment results, a staff member came back with a paper that had information handwritten in pen instead of being printed like the rest of my service records. I simply asked why it was handwritten, and instead of receiving an explanation, I was accused of implying that she had written it in herself. At no point did anyone provide a clear answer as to why my rear tires wore out so quickly after the recall or help me understand what happened. The lack of documentation, the inconsistent information, and the way my concerns were handled left me with more questions than answers. Because of this experience, I will no longer be doing business with Metter Ford. I expected transparency and accountability, but unfortunately, I didn’t receive either. More

by ERICAMCGLASHAN Verified Customer Verified Customer

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Doug in service and our salesman Grant are amazing! We wouldn't go anywhere else to purchase or service a vehicle. We wouldn't go anywhere else to purchase or service a vehicle. More

by OnlyFord77 Verified Customer Verified Customer

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Very helpful and friendly. Have used them for 19 years and will keep on. BEST Have used them for 19 years and will keep on. BEST More

by DIANNETUCKER692 Verified Customer Verified Customer

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Ailex is always happy to help and work with me to get the necessary scheduled service done on my new Ranger. This is my second vehicle with Metter Ford and I'm sure to keep them at the top of my list for fu necessary scheduled service done on my new Ranger. This is my second vehicle with Metter Ford and I'm sure to keep them at the top of my list for future business. Thanks! More

by O Ortiz Verified Customer Verified Customer

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Bad service messed Love’s up on my tie. bad Battery only one key pod work bad Battery only one key pod work More

by PATRICIABENNETT1012 Verified Customer Verified Customer

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Excellent service. The valet pick up and drop off service saved valuable time, the driver and service writer were both very professional. The valet pick up and drop off service saved valuable time, the driver and service writer were both very professional. More

by dbrewer6 Verified Customer Verified Customer

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