Rob Campbell

Ailex is always courteous and provides informative status data during every service event. Metter Ford is a top-notch all around dealership. data during every service event. Metter Ford is a top-notch all around dealership. More

by CRAIG_GRINER Verified Customer Verified Customer

Print

Great customer service. As always our salesman Wes Charles understood our needs and went above and beyond to help out. This is the only place we go to make automobile purcha As always our salesman Wes Charles understood our needs and went above and beyond to help out. This is the only place we go to make automobile purchases. More

by wwthree58 Verified Customer Verified Customer

Print

I have been a Ford Customer my whole life and around the USA. None better than Metter Ford. USA. None better than Metter Ford. More

by MGERBINO1 Verified Customer Verified Customer

Print

Had and oil change last week, best experience so far. I did not have a good experience the last time I had my oil changed. I did not have a good experience the last time I had my oil changed. More

by PMCDONALD4 Verified Customer Verified Customer

Print

Outstanding work from the service department to the sales department. Everyone is so nice and helpful. department. Everyone is so nice and helpful. More

by SEODONNELL Verified Customer Verified Customer

Print

GREAT SERVICE AND WE LOVE THE FREE PICK UP. MY ONLY THOUGH WOULD BE IF THE SERVICE TECHS LEAVE VISABLE HANDPRINTS ALL OVER THE HOOD, CLEAN IT. NOT A BIGT DEAL AND WE STILL LOVE METTER FORD AND MY ONLY THOUGH WOULD BE IF THE SERVICE TECHS LEAVE VISABLE HANDPRINTS ALL OVER THE HOOD, CLEAN IT. NOT A BIGT DEAL AND WE STILL LOVE METTER FORD AND ALL ITS PEOPLE. More

by EXPLORER_GIRL2021 Verified Customer Verified Customer

Print

We had a great experience with Matt. Ended up spending more than we wanted to on the extended warranty but we were well taken care of and they delivered the vehicle to us 2 hours away!! Ended up spending more than we wanted to on the extended warranty but we were well taken care of and they delivered the vehicle to us 2 hours away!! More

by tmurray3 Verified Customer Verified Customer

Print

They worked in a timely manner and kept me posted on the status they looked into my situation status they looked into my situation More

by SDLW93 Verified Customer Verified Customer

Print

I had the tow link recall completed on my Ford Explorer on April 10. Then, on June 23, I had an oil change and a multi-point inspection performed. According to the inspection, my tires were checked, but th on April 10. Then, on June 23, I had an oil change and a multi-point inspection performed. According to the inspection, my tires were checked, but that clearly wasn’t the case. My rear tires were severely worn on the inside, something that should have been caught during an inspection. On July 6, I ended up with a flat tire. When I called to ask if my tires had actually been inspected, I was told they should have been, but that the technician apparently didn’t check them. I returned on July 10 to find out why my rear tires had worn so quickly after the recall. I was told an alignment had been performed when the recall was completed, but there was no documentation of an alignment or its results anywhere in my paperwork. When I asked to see the alignment results, a staff member came back with a paper that had information handwritten in pen instead of being printed like the rest of my service records. I simply asked why it was handwritten, and instead of receiving an explanation, I was accused of implying that she had written it in herself. At no point did anyone provide a clear answer as to why my rear tires wore out so quickly after the recall or help me understand what happened. The lack of documentation, the inconsistent information, and the way my concerns were handled left me with more questions than answers. Because of this experience, I will no longer be doing business with Metter Ford. I expected transparency and accountability, but unfortunately, I didn’t receive either. More

by ERICAMCGLASHAN Verified Customer Verified Customer

Print

Doug in service and our salesman Grant are amazing! We wouldn't go anywhere else to purchase or service a vehicle. We wouldn't go anywhere else to purchase or service a vehicle. More

by OnlyFord77 Verified Customer Verified Customer

Print