I recently tried trading in my F150 for a used Expedition and had a horrible and extremely difficult experience attempting to get this done. Metter sales reps and finance reps repeated claim to be a reputable company but made it next to impossible to do business with an out of state credit union. All of which became irrelevant because they incorrectly quoted my trade in value 3 separate times on 3 separate contract quotes and just when everything was taken care of and I was about to take delivery, my sales person Michael claimed the vehicle had been sold to someone else, all to avoid admitting their screw up. I was later explained that the Metter sales team knowingly lied about the availability of the vehicle despite working with a veteran team and then their Finance Manager, Jim, tried to justify it.
This is completely unacceptable business behavior not to mention the run around I received for about a month while trying to get this deal done.
Know who your sales person is and do your home work because this Ford Dealership knowing lies, misleads and doesnt hold true to their promises.
-Joseph Hoolihan Orlando, Florida