Rob Casterline

I have been a loyal customer of Raceway Chevrolet of Bethlehem since purchasing my new Suburban in 2022. I trusted them with every single maintenance interval, believing the dealership would provide the Bethlehem since purchasing my new Suburban in 2022. I trusted them with every single maintenance interval, believing the dealership would provide the highest quality care. I was wrong. I recently took my vehicle to a local shop for a quick oil change and was shocked when the technician showed me my oil plug. It was completely smashed and rounded off—the direct result of the service department at Raceway using improper tools or over-tightening it during my previous visits. The local shop had to spend extra time and labor just to extract the damaged plug and replace it. It is clear that Raceway’s service team is rushing their work and neglecting basic mechanical standards. If they are willing to be this careless with a simple oil plug, I hate to think what else they are overlooking. I will not be returning. More

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