Rob Hilbink
Rob Hilbink at Barber Ford

Rob Hilbink

New Vehicle Sales Manager, PreOwned Sale

Barber Ford

640 East 8th St
Holland, MI 49423

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3 Reviews
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3 Reviews

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3 Reviews of Rob Hilbink

May 26, 2026

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Employee Rating

Barber Ford of Holland, Michigan serviced my 2023 F150 for a service recall notice. This took place May 20 - 21. Service appears to have been handled appropriately, timely and I was kept informed of the More

by john.coupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thom

May 29, 2026

Barber Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 08, 2026

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very courteous and was treated well from the service people to the cashier, Estimated time was excellent, Very pleased. More

by Larrycbrown69
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaylie Dreyer

May 16, 2026

Barber Ford responded

Glad we could help, Larry, and thank you for taking the time to leave us a review!

April 13, 2026

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Employee Rating

Brought my truck in for a recall, I'm driving home and my brights won't stay on among no fog lights and other issues. I call the next morning, and they tell me everything is working fine like nothing was wro More

by mark.mcalpine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 16, 2026

Barber Ford responded

We’re sorry to hear about your frustration following your recent visit. Based on the concern communicated to our team, we verified operation of the fog lights and high beams during the inspection and our shop foreman confirmed there were no additional concerns relating to the recall work performed. It appears there may have been some miscommunication regarding the headlamp switch position and how the automatic headlamp setting affects high beam operation. We would never intentionally mislead a guest regarding the condition or operation of their vehicle, and we apologize if the communication during your visit did not provide the clarity you expected. If you would like, we would be happy to take another look with you present so we can ensure everything is operating as intended and answer any questions regarding the lighting system functions. We appreciate your feedback and the opportunity to improve our communication moving forward.

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