Rob Mohr | Page 4

Since the first day (3 months ago) of trying to buy a vehicle I was told that they had 4 of the same vehicle in stock, I did my app over the phone and was approved but then got to the location all to be vehicle I was told that they had 4 of the same vehicle in stock, I did my app over the phone and was approved but then got to the location all to be told they had 0 of the vehicle I inquired. I got the run around and everyone was playing the blame game and not taking responsibility. That day I was in the location for 6 hours! I ended up ordering the vehicle I wanted, paid my down payment and was told it would be here in 2 weeks, well guess what.. Never got it. Over a month later I received a call that I wasn't approved and that they can get me i to another vehicle. I went to get my down payment refunded and the very next day I got a call saying they actually did get ne approved and would have to put down payment back down. Fast forward another month later I get a text saying my vehicle is here and ready for pick up on 8/4/23 all for me to call and it's NOT what I ordered nor the model or color of the vehicle I ordered. The salesman Brad that I was working with said another salesman actually gave him the wrong keys and that my vehicle qas actually there and he would give me a call today 8/7/23 to let me know whats going on for me to pick up the vehicle. I never received a call so I called to my sales guy a few times, no answer. I called sales office and was put on hold for 20 mins by rep name Diane. When she got back on the phone she was laughing saying she's trying to figure out whats going on and where the vehicle was in the process then she placed me on hold again. The 2nd time she came back on the line she said it looks like they ordered the wrong vehicle but they reordered the correct vehicle today. What!?!?! How do they reorder a vehicle I've been waiting months for without calling to advise me whats going on, then to reorder a vehicle holding my down payment again without my permission. If I could give 0 stars I would. Oh and not to mention my very first time there the manager ran my card for double my down payment without my permission. I've turned down multiple car places thats called me because I already had a down payment paid with hubler. They have causes major inconveniences. I will NEVER recommend anyone to go through them for a vehicle. This is the worst experience I've ever had to go through while doing business with a known major company. At this point I'm thinking about getting an attorney. More

Report | Print

The staff was great! I would definitely recommend Hubler Chevrolet to my friends that are looking for a new vehicle. Thank you Hubler!!! I would definitely recommend Hubler Chevrolet to my friends that are looking for a new vehicle. Thank you Hubler!!! More

by NKLOVE1977 Verified Customer Verified Customer

Report | Print

We are very pleased with our purchase of a 2023 Traverse. Marc was very professional and found what we wanted right away. The papers were drawn up right away even though it made them all stay late. We apprec Marc was very professional and found what we wanted right away. The papers were drawn up right away even though it made them all stay late. We appreciated their time. More

by PSMAWOOD Verified Customer Verified Customer

Report | Print

2nd purchase always a pleaser to deal with Rob and Ted. Would definitely recommend and I will be back Would definitely recommend and I will be back More

by ajtingley Verified Customer Verified Customer

Report | Print

Andrew and Rob were extremely helpful in finding the truck I wanted. Hubler was the only dealership that would dealer-trade to get me the truck I wanted. Thank you! truck I wanted. Hubler was the only dealership that would dealer-trade to get me the truck I wanted. Thank you! More

by CV Verified Customer Verified Customer

Report | Print

Ted was very easy to deal with and made our new car purchase a breeze. purchase a breeze. More

by stiles_teresa Verified Customer Verified Customer

Report | Print

I had a great experience with the dealership with my Corvette purchase. Andrew kept me informed through out the whole process. He was also very informative about my new vehicle. He made sure he answered Corvette purchase. Andrew kept me informed through out the whole process. He was also very informative about my new vehicle. He made sure he answered all my questions. I didn't feel rushed and he made me feel like he really appreciated my business.I will definitely buy more vehicles from this dealership and from Andrew. More

by MTARTER0 Verified Customer Verified Customer

Report | Print

I came in for an oil change so I didn't interact when many people on two the lady who check me in and the person at the cafe. many people on two the lady who check me in and the person at the cafe. More

by DAVID.LAWRENCE1 Verified Customer Verified Customer

Report | Print

Andrew was the best! He was being pulled in a couple different directions and still took the time to answer any question we had. The traverse had A Lot of bird droppings He was being pulled in a couple different directions and still took the time to answer any question we had. The traverse had A Lot of bird droppings on it, and he washed the vehicle himself because the service department was short staffed. We can't thank him enough for the great job he did selling us our traverse.....and we absolutely love it!!! Thanks again Andrew! You went above and beyond! More

by atsloan01 Verified Customer Verified Customer

Report | Print

Ted was great to work with. He kept me updated on the truck I ordered throughout the process from build to delivery. He kept me updated on the truck I ordered throughout the process from build to delivery. More

by TA421 Verified Customer Verified Customer

Report | Print