"Rob Sielaff has been our salesman for well over 10 plus..."
Rob Sielaff has been our salesman for well over 10 plus years - he is personable, helpful & professional - we wouldn't go anywhere else. Makes return leasing & new leasing a breeze!
- Mike M
This dealer uses deceptive business techniques by nor fully identifying all customer liability. Specifically the "disposition fee" was not presented or discuss at the time of leasing a vehicle from Rob Sielaff. I did not discover this until I turned in the vehicle at lease end.
Other Employees Tagged:
"Great experience at Buff Whelan! "
Rob Sielaff is an excellent salesman! He is honest, to the point and very professional. We have leased 4 vehicles from him and will continue coming back. We always get in and out quickly and he goes over everything thoroughly. I love that he even sits in the vehicle with you to show how everything works. Thanks for the great experience year after year!
"2019 Chevy Silvardo Lease"
Always a great experience working with your dealership!!! Been a loyal customer for a couple of decades and Rob Sielaff is the best of the best!!
This was my first time leasing a new vehicle, Rob was knowledgeable when answering all questions and went over every detail with me. He made the experience effortless, so I left happy with a brand new car. Thanks Rob!
"Customer Service is a must @ Buff Whelan"
Everyone at Buff Whelan treats you like you're their #1 customer.
Every department is helpful and courteous.
And for new car sales I'll only see Rob Sielaff as he's honest, fair and authentic.
"The BEST Chevy Dealer, period !!"
- Lion's Fan for Life
I once again leased another vehicle from Buff Whelan and I have been dealing with the same salesman for almost 15 years, Rob Sielaff. He is always working to get me the best deal on a new car. Always willing to go the extra mile to get me in the right car at the right price. I will not go anywhere else or use any other sales person.
"Above and beyond Excellence."
I lease six vehicles from Buff Whelan and I would not use any other dealership as I am completely satisfied with the commitment and professionalism exhibited by both my salesman Rob Sielaff and the entire Service Department. Beyond Excellence is how I would describe Buff Whelan Dealership.
"Exceeded expectations, fantastic customer service"
- Cool Mom with a new Traverse
Rob Sielaff met and exceeded my expectations for this purchase because I had such a terrible experience at Moran Chevrolet 2 days prior, where I was supposed to drive home with my new Traverse but upon arriving there, the salesperson changed the price after running my credit and after I sent insurance over. I was very, very upset, and let Melissa know when I initially called the dealership to inquire about a Traverse. I didn't catch Melissa's last name, but want to express my appreciation for her as well as for Rob. I felt that it was excellent customer service that Melissa took my initial phone call and researched available Traverse models for me. Within 20 minutes of my first phone call, Melissa had suggested a Silver Traverse (I initially wanted Pearl, but wanted to stick to a budget), which ended up being under my budget without sacrificing any of the features I wanted. She set up an appointment for me to come in to test drive the Traverse the next day after work, and I was so impressed that it was right out front waiting for me, nice and warm (on a very cold December day). Rob and Melissa kept their word that the price did not change once everything was done, and that meant a lot to me. When I picked up my new Traverse, I had my toddler with me, who was thirsty, and Rob even got a drink for her from the company holiday party supply. Melissa and Rob helped make sure the car seat was properly secured. I have already told all of my family and friends about the experience, and have passed Rob's card to my co-worker. I will definitely be returning to Buff Whelan for my next vehicle (and never again to Moran). Thanks a million, from a very happy customer who is new to GM.
Other Employees Tagged:
Melissa (did not catch her last name - assisted with price quotes over the phone)
"So much better than I expected!!"
- L Soderberg
I am so happy with Buff Whelan Chevrolet, Rob Scilaf and Tom Bechtell. What they did for me was above and beyond what any car dealer has ever done for me and my family. They shopped my financing and found me better terms than my own credit union. I was over my mileage with 5 months left on my lease. It was my own dumb fault- because I buried my head in the sand instead of calling them sooner. I really didn't think anyone could help me. But they did. I purchased my car instead of a lease- Which I wanted- and my payment went DOWN!!!
This is my second car through Buff Whelan. I've already referred my Dad to you, and he already bought an Impala. My dad has purchased only Chrysler for the last 35 years, and he came to you because of my experience but he'll keep coming back because of the great service he received from Rob and the great deal he received from Buff Whelan.
Before our friend (who works for GM) referred us to Buff Whelan, we had purchased 6 cars from a different GM dealer. I think they got so used to us coming to them, they stopped acting like we mattered when we went there.
Tom Bechtell clearly cared about us. I know that I can go back there anytime I need anything for my car and he or Rob will step up to help. Great service is so rare these days. We're kind of conditioned not to receive it. So when we do receive it, it shines like a beacon. Well done, Buff Whelan. Well done Chevy. You'll be receiving my referrals, my business and my loyalty well into the future!