Rob Tong | Page 3

Everyone involved with getting me a new vehicle to suit my needs was great! Service was fast and extremely friendly atmosphere! my needs was great! Service was fast and extremely friendly atmosphere! More

by RATDOG1999 Verified Customer Verified Customer

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Easy in and out. The text from service as to the status is convenient and appreciated. Each service tech is friendly and responsive. The final wash is a very nice tou The text from service as to the status is convenient and appreciated. Each service tech is friendly and responsive. The final wash is a very nice touch. More

by yogibruce Verified Customer Verified Customer

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The poor rating is based on the fact that the only reason that we wanted to trade in the 2019 Forester was the mailing that GreatLakes sent out in September stated that the Trade in value would be in reason that we wanted to trade in the 2019 Forester was the mailing that GreatLakes sent out in September stated that the Trade in value would be increased by approximately #5,000. Also the mailing gave four examples of the cost to buy four different Subaru models all very attractive deals. However in talking to Mr Tong. he stated that no new Subaru Foresters were available for purchase ( in the GL on line inventory there was a 2023 Forester listed for around $45,000 (with leather seating) which was the vehicle of primary interest.) Again. this was not available for some reason.Mr. Tong then stated that a Toyota Highlander with Leather. was available and would we be interested if the price was right? We ended up buying this vehicle as our previous Toyota experience was always excellent. The Finance Guy then proceeded to tack on a protection package costing in excess of. $4,000 without explaining what all was to be covered, but having already spent Four hours at the dealershjp we were ready to be done with this experience. ( When the vehicle was picked up we were told that this protection plan could be cancelled if necessary) The bottom line is we feel that the Highlander is a great vehicle it was larger and less fuel efficient than the desired Forester. or Rav4 and that the mailing was Fraudulent in stating the Trade in value and availability of new Subarus. More

by paulbollin Verified Customer Verified Customer

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