Rob Young
Rob Young at Regal GMC

Rob Young

Service Specialist

Regal GMC

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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3.8
19 Reviews
3.8

19 Reviews

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19 Reviews of Rob Young

May 17, 2025

Dealership Rating
Employee Rating

Rob was great, had my oil changed and tires rotated took around one hour and 20 minutes and other staff members were very friendly. More

by Deantolliver63
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

Regal GMC responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

May 13, 2025

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Brought the car in for a bad fuel pump. They did their own diagnosis and said it was the trans. After they repaired the trans and selling me battery the car still wouldn't work. Turned out More

by Unhappy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
May 15, 2025

Regal GMC responded

Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you encountered with your recent service visit, and I completely understand your frustration. It’s clear that we fell short in delivering the level of service and accuracy you expected—and deserve. If you'd like to discuss you can reach out to Johnny Mullins Service Manager.

March 22, 2025

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Employee Rating

Customer service was great. He kept me updated on process. Very friendly and attentive regarding my vehicle issue More

by Mays2021
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Apr 01, 2025

Regal GMC responded

Thank you for the kind review. We’re so happy your visit at Regal went well.

March 05, 2025

Dealership Rating
Employee Rating

I’ve had a horrible experience with this dealership with lack of communication, professionalism. I still have not gotten this issue resolved. I’ve even contacted the service manager and gotten zero response More

by aamicone90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chrissy Hartman , Johnny

Mar 17, 2025

Regal GMC responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Shirley – Service Customer Care to discuss.

January 11, 2025

Dealership Rating
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Rob is always helpful and takes care of my truck. I run a business and need reliable service, maintenance and good customer service. Much appreciated Rick @ Bodhi CCS More

by Ricky Bobby
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Regal GMC responded

Thank you!

December 01, 2024

Dealership Rating
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Was very pleasant and friendly nice waiting room with snacks and water snd keep me informed on progress More

by mar17fan
Service Price Transparency
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Recommend Dealer
Yes

October 18, 2024

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2015 GMC issues were not resolved; however, I was told it was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back f More

by Barrett1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2024

Regal GMC responded

I’m truly sorry to hear about your experience with your GMC Yukon XL. It’s unacceptable that the issues weren’t resolved, and I understand how frustrating this must be, especially with your family relying on the vehicle. I appreciate you bringing this to our attention. Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and work towards a solution. We value your trust and want to ensure you’re taken care of. Thank you for your patience.

October 01, 2024

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Everything went along well. Waiting room internet speed acceptable. The body repair center work was top notch! More

by M.BARRY13
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2024

Regal GMC responded

Thank you!

July 19, 2024

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Employee Rating

I bought my 2018 GMC Traina I love it like New. The guy was very nice that sold it to me and I go back for a new one. More

by Geri
Service Price Transparency
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Recommend Dealer
Yes
Jul 22, 2024

Regal GMC responded

Congratulations! I hope you love it!

May 26, 2024

Dealership Rating
Employee Rating

Staff friendly. I waited a reasonable amount of time for an oil change and tire rotation. More

by KPARC1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Ray Taylor

May 28, 2024

Regal GMC responded

Thank you for sharing your feedback.

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