"Excellent customer service in and out without any..."
Excellent customer service in and out without any problem, enjoy the breakfast it was excellent.
Employees Worked With
"Fast, friendly and good service. Knowledge of product..."
Fast, friendly and good service. Knowledge of product high. Great waiting area! Fast to get parts and get me back in to put the part in. Make sure you them well so you don’t loose them
Employees Worked With
I did not rate sales , finance or management because I did no use them or internet people either that I know of. I just used service!
"My husband purchased a new 2018 GMC Sierra from Regal GMC..."
My husband purchased a new 2018 GMC Sierra from Regal GMC back in 2018 and was very happy with the sales experience.
Fast forward to October 1, 2021. My husband dropped his truck off at a closer dealership to check out a possible transmission issue.
On Saturday,October 2, this other dealership confirms that there is indeed something wrong with the transmission. No worries, we thought, we bought an extended warranty with Regal. So on Monday, we follow up only to be told the claim is denied because Regal filled out the wrong paperwork for the warranty. They filled out paperwork for a used car with a manufacturer’s warranty, not a new car warranty.
We contact Regal, and spoke to Rick(a salesman), who confirmed that yes the wrong paperwork was filled out, but we’d need to talk to Pedro the next day, no earlier than 12pm, to get it corrected. Pedro called at 1pm on Tuesday, very apologetic and said he would get it corrected.
On Wednesday, Pedro contacts us to get the exact miles on the truck, and when my husband follows up to confirm he doesn’t need anything else, Pedro doesn’t even realize who he is speaking with and confuses us with someone else. WE DONT HEAR ANYTHING ELSE UNTIL SATURDAY, October 8th, AND WE HAD TO BE THE ONES TO REACH OUT. My husband advises Pedro the warranty company is still waiting for the corrected documents before they will even come out and look at the truck (so just to keep this straight, we have now gone over a week without making any kind of progress)
Pedro advises us it takes a little time for the paperwork to be processed, but does confirm the warranty is active. He provided my husband with a contract#.
Again, we don’t hear anything until today(October 11) when my husband calls the warranty company, ONLY TO FIND OUT THAT PEDRO BOUGHT A NEW WARRANTY THAT IS EXPIRED AND DOES NOT COVER THE TRUCK! (You can’t make this up!) My husband immediately calls Regal and explains the newest dilemma. We tried to reach the Finance Manager, Chris, and he is not available. So they take our number and we our told we will get a call back. It is now 8:08pm and we aren’t holding our breath that a phone call will be made tonight.
Now, all of this wouldn’t be a super big deal if Regal had agreed to give us a loaner vehicle or pay for a rental until either the warranty paperwork was fixed or heavens-to-betsy, the truck is repaired. This whole mess, since October 4th has been because of their multiple mistakes. But no, they told us since they aren’t the ones making the repairs they can’t offer a loaner or pay for a rental.
So needless to say we will not be recommending Regal to anyone and offer you fair warning if you are considering buying from them