Rob Young
Rob Young at Regal GMC

Rob Young

Service Specialist

Regal GMC

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.0
25 Reviews
4.0

25 Reviews

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25 Reviews of Rob Young

March 21, 2026

Dealership Rating
Employee Rating

Very perfessional, timely and personal able. Everone was nice and the service was excellent. I definitely will be back More

by BRIANHACK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Regal GMC responded

Thank you for sharing your positive experience with us at Regal. We're delighted to hear that our team provided friendly and professional service.

March 15, 2026

Dealership Rating
Employee Rating

I was never told my vehicle was staying overnight. I paid $833 for nothing to be fixed at all. They misdiagnosed my AC so that wasn't fixed. I would not recommend this place to anyone! More

by misstia020988
Recommend Dealer
No

Other Employees Tagged: Rob Young

Apr 01, 2026

Regal GMC responded

We’re sorry to hear about your experience and understand how frustrating this must have been. Clear communication and accurate diagnostics are extremely important to us, and it’s concerning to hear that we fell short in your case. Your feedback is taken seriously, and we appreciate you bringing this to our attention. Please feel free to reach out to Brian Guber (863) 904-2106 - Service Lane Manager to discuss.

March 06, 2026

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Regal GMC solved my recall in three weeks that I have been trying to get solved for the last year with another dealership. Thanks! More

by Rvrand515
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Palmer

Mar 12, 2026

Regal GMC responded

Thank you for giving us the opportunity, we appreciate you.

March 06, 2026

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Employee Rating

Very concerned for a good rapport with the customer. First time impression determine future return and each appointment turned out great. More

by Rvrand515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Regal GMC responded

Thank you!

March 06, 2026

Dealership Rating
Employee Rating

Great service and do what they say - very clean and neat show room. Concerned about customer More

by Rvrand515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Regal GMC responded

Thank you!

June 21, 2025

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Employee Rating

My first issue was buying a brand new car from this location only for the car to have a faulty part. Then months later I come back for my 1st oil change and and fluids were not topped of. Windshield wi More

by jazzminesunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 24, 2025

Regal GMC responded

Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. Purchasing a brand-new vehicle should be exciting and reassuring — not followed by the issues you've described. We also understand how frustrating it must have been to return for routine service and find that basic maintenance items were missed. This is not the level of care or attention we aim to provide, and we take your concerns very seriously. We’d appreciate the opportunity to investigate what went wrong and ensure it’s addressed appropriately with our team. If you're open to it, please reach out to us directly at Johnny Mullins - Service Manager - (863) 356-4439.

May 17, 2025

Dealership Rating
Employee Rating

Rob was great, had my oil changed and tires rotated took around one hour and 20 minutes and other staff members were very friendly. More

by Deantolliver63
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 22, 2025

Regal GMC responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

May 13, 2025

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Employee Rating

Brought the car in for a bad fuel pump. They did their own diagnosis and said it was the trans. After they repaired the trans and selling me battery the car still wouldn't work. Turned out More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 15, 2025

Regal GMC responded

Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you encountered with your recent service visit, and I completely understand your frustration. It’s clear that we fell short in delivering the level of service and accuracy you expected—and deserve. If you'd like to discuss you can reach out to Johnny Mullins Service Manager.

March 22, 2025

Dealership Rating
Employee Rating

Customer service was great. He kept me updated on process. Very friendly and attentive regarding my vehicle issue More

by Mays2021
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Apr 01, 2025

Regal GMC responded

Thank you for the kind review. We’re so happy your visit at Regal went well.

March 05, 2025

Dealership Rating
Employee Rating

I’ve had a horrible experience with this dealership with lack of communication, professionalism. I still have not gotten this issue resolved. I’ve even contacted the service manager and gotten zero response More

by aamicone90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chrissy Hartman , Johnny

Mar 17, 2025

Regal GMC responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Shirley – Service Customer Care to discuss.

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