Robb Reierson
Robb Reierson at Luther Family Buick GMC

Robb Reierson | Page 74

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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832 Reviews
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832 Reviews

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832 Reviews of Robb Reierson

November 27, 2018

Dealership Rating
Employee Rating

Quick service The service department is top notch. They are very friendly and go above and beyond to keep your vehicle of any make running smoothly. Great job. More

by Bookemsj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2018

Luther Family Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 25, 2018

Dealership Rating
Employee Rating

Good service...if you can get them to answer the phone The service techs seem to really know their business but it's nearly impossible to get the service department to answer the phone. So I drove there More

by arnieadam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2018

Luther Family Buick GMC responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 25, 2018

Dealership Rating
Employee Rating

Service appointment Great friendly and fast service!!! I would definitely recommend to anyone. Appreciated all the employees that assisted in our appointment and their More

by sherrryd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2018

Luther Family Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 24, 2018

Dealership Rating
Employee Rating

Great service My son was home for Thanksgiving. I called other service centers locally and no one had time. Luther had us drop off his car and squeezed it in. More

by Mikes car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2018

Luther Family Buick GMC responded

Thank you for leaving us your positive review. We do our best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 23, 2018

Dealership Rating
Employee Rating

Problems after service Major vibrations developed after tire rotation Rib at service was responsive , advised to bring it in. Wheel weights were knocked off. Let’s see wh More

by North Dakota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 25, 2018

Luther Family Buick GMC responded

Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 23, 2018

Dealership Rating
Employee Rating

Quick and painless. Service Manager was very helpful and very informative. Everyone from the Dealership was very friendly and the Dealership was very nice and clean. I wo More

by khanson6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2018

Luther Family Buick GMC responded

Thank you for this great review! I’m very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 21, 2018

Dealership Rating

Oil change I was disappointed with how long it took for a basic oil change. My appointment was at 3:15 and I didn’t leave until almost 5 o’clock. It did not appe More

by EJohn
Recommend Dealer
No
Nov 23, 2018

Luther Family Buick GMC responded

I'm sorry to hear about the wait. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 20, 2018

Dealership Rating
Employee Rating

Sincere kind service Robb Reierson makes every appointment easy and efficient. He is always there for the customer as a trusted advisor which is so appreciated. Thank you More

by Laurie G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 20, 2018

Dealership Rating
Employee Rating

Great service! Great service- will be back! Robb was very easy to work with and communicated with me as the work was being done on my brakes. More

by Renee123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 18, 2018

Dealership Rating
Employee Rating

Oil change. Refrigeratant refill. No appoint. Drop off. I’ve done service work for many years. Robb has always been my go to guy. Great guy. Just need to get your sales numbers in-line More

by mjp58078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2018

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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