Check out Robby Phillips's reviews on DealerRater

January 22, 2023

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Made the process incredibly easy. They kept me up to date. I am enjoying my new vehicle. They kept me up to date. I am enjoying my new vehicle. More

by jobmarti40

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Jan 23, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 12, 2023

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I really loved how convenient the oil change was. It was quick to pull in the car, and it was done in about 1.5 hours (I got some breakfast in the meantime, and let the technician know, so it was per It was quick to pull in the car, and it was done in about 1.5 hours (I got some breakfast in the meantime, and let the technician know, so it was perfect)! More

by carhuff.ely

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 13, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 09, 2023

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Always provide overall good customer service and products. Makes buying new cars fast and easy. products. Makes buying new cars fast and easy. More

by Jean Schubert

Verified Customer

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Purchase Time

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Recommend Dealer

Yes

Helpful 0

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Jan 10, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 07, 2023

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I was given a wrong info when I purchased the car in full. It cost me $77 :( full. It cost me $77 :( More

by wakimmutuc

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ricardo Alegria

Helpful 0

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Jan 09, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

December 23, 2022

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Employee Rating

I got my oil done the day before everything was okay went the next day to get an alignment. Scheduled the service at 7am thinking it would get done quicker. On arrival they told me the my vehicle wouldn’t be the next day to get an alignment. Scheduled the service at 7am thinking it would get done quicker. On arrival they told me the my vehicle wouldn’t be serviced till 8am. Which I was not informed on the website where is scheduled the appointment. After waiting for two hours I asked on the time and was informed that my vehicle was still sitting outside. I asked what was the problem and was told that there was a vehicle from the day before that was still getting worked on. What I don’t understand is why they couldn’t inform me about this issue. They told me that it wouldn’t be done till 12pm which would have been fine if they would have told me ahead of time. More

by carloshernandez5824

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

No

Helpful 0

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Dec 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. I have shared your comments with our GMC Service Manager. Cordially, Rick Swindell IT Director Frank Brown GMC

December 16, 2022

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Employee Rating

I don’t have much to say about the dealership the person I dealt with was Robb And he did a very good job thorough to let us know about the vehicle and even followed me to Clovis to get him the money to pay I dealt with was Robb And he did a very good job thorough to let us know about the vehicle and even followed me to Clovis to get him the money to pay for the vehicle from the bank I appreciate him for doing that More

by Zamorapestpro

Verified Customer

Purchase Time

Finance Experience

Recommend Dealer

No

Helpful 0

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Dec 19, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 09, 2022

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Service was excellent and quick my salesperson rob went above and beyond to ensure I was completely satisfied. above and beyond to ensure I was completely satisfied. More

by Chancebauer

Verified Customer

Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Phillip Richardson, Kienan Beasley, Ricardo Alegria, Albert Botello, Deanndra Mathes, Norma Ramirez

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Dec 16, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 20, 2022

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Employee Rating

Friendly, professional and straightforward. This was the most comfortable and stress free experience I’ve ever had buying a vehicle from the salesman all the way through the financing process… This was the most comfortable and stress free experience I’ve ever had buying a vehicle from the salesman all the way through the financing process… and I have been around a long time! More

by stevenreedy01

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Finance Manager and Angel

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Nov 28, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 12, 2022

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Rob was a great salesman. Drove over 200 miles for me to sign my paperwork. Drove over 200 miles for me to sign my paperwork. More

by msebesta

Verified Customer

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Nov 13, 2022 -

msebesta responded

Looks good! Thanks!

Nov 14, 2022 -

Frank Brown Auto and Truck Ranch responded

experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 28, 2022

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Employee Rating

Robby was really kind and helpful. He made the process super easy. He even brought the paperwork to me so I wouldn’t have to drive to Lubbock. He made the process super easy. He even brought the paperwork to me so I wouldn’t have to drive to Lubbock. More

by Nan

Verified Customer

Customer Service

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Helpful 0

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Oct 31, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda