Robby Robertson

My initial review of this dealership was extremely unfavorable. My sales and finance guys were terrific, but the rest of the staff was behaved like our car purchase was nothing more than a major irrit unfavorable. My sales and finance guys were terrific, but the rest of the staff was behaved like our car purchase was nothing more than a major irritation and inconvenience to them. Their new GM, two days into the job and horrified at what he found, reached out to me upon seeing my review and worked to turn things around immediate Our sales guy came to my office that day to drop off the plates and paperwork his teammates couldn't be bothered to provide when we initially picked up our car. Their service staff was accommodating and efficient when I dropped off my car for a recent service. And the receptionist who sneered at us the entire time we were car shopping was no longer there. This is a lesson that service and attitude starts at the top. More

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Best car buying experience I have ever had my salesman was absolutely the very best was absolutely the very best More

by Wscisciani88 Verified Customer Verified Customer

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Complete waste of time. Was not taken seriously. Was told my issue could be fixed day of, and over the brand of five days that my car was next in line to be diagnosed. I end Was not taken seriously. Was told my issue could be fixed day of, and over the brand of five days that my car was next in line to be diagnosed. I ended up taking my car to Brandon Volkswagen, and it is still in the shop right now getting fixed. Very disappointing that the dealership that is basically right across from the street from my house couldn’t fix these issues for me in a timely manner. More

by emschum1997 Verified Customer Verified Customer

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Dropped off my car for service. Robby had it done for me the second day. Thank you Robby Robby had it done for me the second day. Thank you Robby More

by marwamansour93 Verified Customer Verified Customer

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Literally everyone at the dealership has been so helpful and kind and bent over backwards to take care of anything we need down to a ride home. Robby kept us posted on every detail. and kind and bent over backwards to take care of anything we need down to a ride home. Robby kept us posted on every detail. More

by dridley1983 Verified Customer Verified Customer

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I can’t say enough good things about the service team at Clay Cooley Volkswagen Park Cities. Even though I live in Richardson—and there’s a brand-new Clay Cooley Volkswagen of Richardson right around the co Clay Cooley Volkswagen Park Cities. Even though I live in Richardson—and there’s a brand-new Clay Cooley Volkswagen of Richardson right around the corner—I choose to drive all the way to the Park Cities location because of the level of service, care, and attention to detail I receive there. Tomi, the Service Director, sets the tone. He is compassionate, caring, and always goes above and beyond to support his customers. No matter the situation, I know he’ll do everything in his power to make things right. I also want to recognize Michael Swartz and Asian Craven—two of the best service advisors I’ve ever worked with. They make me feel genuinely valued and cared for every time I visit, whether it’s for service or just stopping by the dealership. They always treat me like more than just a customer. At the end of the day, cars are man-made, and anything man-made can have flaws. What matters most is having people you can trust to get you through any challenge—and Tomi, Michael, and Asian are exactly those people. They consistently go above and beyond, and I can’t express enough how much their care and professionalism mean to me. If you’re looking for a dealership where you’ll be treated with respect, compassion, and true customer care, Clay Cooley Volkswagen Park Cities is worth the drive. More

by TTomNTXS Verified Customer Verified Customer

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Robby and Michael got everything my car needed. Price was good and my car was there for 2 days. Price was good and my car was there for 2 days. More

by Gary1231987 Verified Customer Verified Customer

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Asian, Marvin, and everyone at Clay Cooley were very helpful in repairing my car and in my search for another. Thank you! helpful in repairing my car and in my search for another. Thank you! More

by Jacksonc2000 Verified Customer Verified Customer

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I came in for an oil change and an alignment. Rickey White was my service adviser. He did an excellent job of taking care of me. Rickey White was my service adviser. He did an excellent job of taking care of me. More

by Scott.hatch Verified Customer Verified Customer

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Excellent customer support and respect team focus to do the best for customer meet time schedule constant feedback the best for customer meet time schedule constant feedback More

by Ed1656 Verified Customer Verified Customer

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