Robert Alicea | Page 2

The dealership won’t conduct business with out of town banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was transparent from the beginning on drafting process. The dealership agreed and accepted, until they found out I was driving over 500 miles from out of town. The dealership quickly changed their mind and requested a cashier check or no deal. It came down to the dealership wanting me to finance through them or use someone they recommended. My guess is they get a kick-back in return (finders fee) if I chose to finance. So my wife and I decided to conduct our business with a different dealership. Toyota of Richardson should state on their website they don’t accept out of town banks. I’m sure that would save time for other customers who experienced what I did. More

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Robert and Juan were great! Definitely recommend them to family and friends. They have plenty of inventory Definitely recommend them to family and friends. They have plenty of inventory More

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They responded promptly, were very friendly, and worked hard to get me in the right vehicle in my budget. hard to get me in the right vehicle in my budget. More

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I came back to Toyota of Richardson after my year old purchased was smashed in my driveway by an iced over tree limb that fell during the February 3rd. ice storm. Due to the extensive length of the repai purchased was smashed in my driveway by an iced over tree limb that fell during the February 3rd. ice storm. Due to the extensive length of the repair for back ordered parts all part of the post covid supply chain shortage, I wanted to see about trading my 2015 Tacoma for something similar I could drive without waiting 3 months. Theo took the bull by the horns and worked out several options. Theo was incredible to work with, he has a good sense of humor while maintaining that professional standard you would expect from Toyota. Theo made the signing process easy while getting it done quickly. He answered all of my questions regarding the product. All in all I am very pleased with my purchase, though it wasn't a Toyota it is still a great vehicle which I fully intend to pay off without iced over tree limbs falling on it. If you decide to drop in to Toyota of Richardson's Pre-owned sales lot, and you get Theo as your salesman, you are in great hands! More

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We recently did an internet purchase & trade in, primarily over the phone, since we live 2.5 hours away from this dealership. Robert did an excellent job in handling our pre owned car purchase. The primarily over the phone, since we live 2.5 hours away from this dealership. Robert did an excellent job in handling our pre owned car purchase. The communication was great, the paperwork was accurate and in order, and they did an excellent job getting us in & out of the dealership when we arrived to drop off our trade in & to sign the purchase docs. I would not hesitate to work with both Robert and Toyota of Richardson again. Thank you guys for an efficient and seamless car buying experience. -Clint Luig Holliday, TX More

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Toyota of Richardson has been our go to dealership for years now and we couldn’t imagine buying our next car anywhere else. We would highly recommend them to family or friends that are looking for their n years now and we couldn’t imagine buying our next car anywhere else. We would highly recommend them to family or friends that are looking for their next car. More

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The customer service experience was excellent as always. It was like doing business with a family member. It was like doing business with a family member. More

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The process wasn't perfect but Robert was patient with me & in the end gave me a great deal! ask for him if u are shopping & Toyota of Richardson! & in the end gave me a great deal! ask for him if u are shopping & Toyota of Richardson! More

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Robert was great from start to ongoing! I sent a note of interest on a vehicle to a car site, and they got back to me right away. I spoke with Robert about additional fees, and he was 100% transparent. He e interest on a vehicle to a car site, and they got back to me right away. I spoke with Robert about additional fees, and he was 100% transparent. He even made a detailed video of the car for me, because I live so far away. It was in great shape when I drove it, and we made a deal. The closing went smoothly, no high pressure tactics for add-ons, had it that afternoon! There had been a very minor issue with the vehicle, which he had addressed as promised for me, by the time I picked it up the next day. Highly recommended! More

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This was the best car buying experience I’ve ever had I am so grateful for Robert he did an amazing job and I was in an out in two hours am so grateful for Robert he did an amazing job and I was in an out in two hours More

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