Ryan Boyd

Extremely Disappointing Experience at Toyota of Richardson My fiancée is purchasing a vehicle from Toyota of Richardson, and the experience has been incredibly unprofessional from the beginning. Richardson My fiancée is purchasing a vehicle from Toyota of Richardson, and the experience has been incredibly unprofessional from the beginning. What should have been a straightforward transaction turned into a six-day ordeal involving conflicting information, broken promises, and a complete lack of communication. Initially, the used car salesman was told she needed to be at $30,000 out the door, including sales tax. He presented an offer of $30,250 without initially clarifying whether tax was included. After she agreed to proceed, he stopped communicating, and another salesman stepped in with conflicting information. Used car sales manager Zach Johnson then apologized for the confusion and promised to take over the deal personally. He requested information from my fiancée, which she promptly provided. When I contacted him, he assured me the paperwork had already been mailed overnight. When nothing arrived, I called for tracking information, only to be told the transaction was actually being handled through DocuSign and that finance still needed to send the documents. My fiancée never received them. Afterward, Zach stopped responding to repeated calls and text messages. I attempted to escalate the issue to General Manager Brad Clark, but never received a response. Multiple additional attempts to reach management led to unanswered calls, voicemail, and further frustration. Eventually, I was transferred to manager Ryan Boyd, who listened to my concerns and said he would speak with finance manager Sam Ifteqar. Sam ultimately explained that DocuSign could not be used for this out-of-state purchase because my fiancée was financing through her own bank. This was completely different from what Zach had previously led me to believe. To be fair, Ryan listened to my concerns, and Sam provided the clarification we needed. However, it should never have taken six days, repeated phone calls, and multiple employees to get a straight answer about the dealership's own procedures. Zach Johnson's handling of this transaction was particularly disappointing. He promised to take ownership of the deal, gave conflicting explanations about the paperwork, and then became unreachable. Brad Clark's failure to respond when I attempted to escalate the matter was equally disappointing. A general manager should be willing to address legitimate customer concerns. The receptionist eventually asked whether she could transfer me to someone else because I had called so often. Those calls were necessary because nobody was communicating or following through on commitments. This was not a difficult negotiation or an unreasonable customer making demands. We simply expected accurate information, professional communication, and follow-through. Instead, we spent days chasing down answers that should have been provided from the beginning. I strongly encourage anyone considering Toyota of Richardson to get everything in writing and verify all pricing and paperwork requirements before proceeding. A dealership's professionalism is demonstrated not just by how it sells a vehicle, but by how it treats customers throughout the process. Based on our experience, Toyota of Richardson fell seriously short. More

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I was referred to this dealership by a friend of the dealership and was told that I would be treated kindly and with respect, especially as a young woman who was nervous about being taken advantage of d dealership and was told that I would be treated kindly and with respect, especially as a young woman who was nervous about being taken advantage of during the car-buying process. If this is how they treat a friend/family referral, I’m genuinely concerned about how they treat customers who come in without an existing connection. While I was ultimately able to purchase the car I initially had my eyes on, the overall experience was extremely disappointing. Ryan was not my original salesperson, but he came over and took over the conversation in a very aggressive and combative manner. He had a smart comment in response to nearly every question or concern I raised, which made an already stressful process even more uncomfortable. The most upsetting part was when Ryan and another salesperson sat directly in front of me and my dad and discussed how “cheap” we were acting while we were privately discussing their counteroffer. We were speaking to each other in Vietnamese, and they appeared to be mocking us while we were having that conversation. They were insinuating that we couldn't afford a few extra dollars on the monthly payment and how embarrassing that is. I cannot say for certain what their intentions were, but given the circumstances, it left us questioning whether we were being treated differently because of our race or language. Regardless of intent, it was incredibly disrespectful and unprofessional. We were also guilt-tripped for not accepting their counteroffer, including comments about how we weren't making them enough profit to support their families and that “a few dollars on a monthly payment shouldn't be this big of a deal." Personal matters should never be brought into a business transaction. I understand that a dealership is a business and that both sides want to get a deal they are comfortable with. However, customers should never be belittled or made to feel guilty for negotiating a large purchase like a car. What should have been an exciting experience became one where we felt like a burden simply for asking questions and trying to negotiate. To make matters worse, although I was the person purchasing and paying for the vehicle, the dealership as a whole congratulated my dad rather than me. My family had been planning to purchase another Toyota at the end of the year, and we even mentioned that at the beginning of our visit. After this experience, however, we will be taking our business elsewhere. I’m grateful that I was ultimately able to get the vehicle I wanted, but the way I was treated throughout the process completely overshadowed what should have been an exciting purchase. More

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Very disappointed with my interaction with this manager. He was rude, dismissive, and had a smart response to almost everything I said. He offered no real help or solution and did not know how to profession He was rude, dismissive, and had a smart response to almost everything I said. He offered no real help or solution and did not know how to professionally handle a customer concern. I expected much better customer service from someone in a “management” position. More

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Lee Schuster is a world class service advisor who works with world class techs and service advisors. I know my car is good hands when I bring it in to Toyota of Richardson! with world class techs and service advisors. I know my car is good hands when I bring it in to Toyota of Richardson! More

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This guy refused to give an out the door quote bc I would not come to the lot first. Even after he knew my wife was having a hard day with just 2 weeks left before welcoming our child. He didn’t understand t not come to the lot first. Even after he knew my wife was having a hard day with just 2 weeks left before welcoming our child. He didn’t understand that we wanted a deal before making a 98 mile trip. We were a cash buyer instead he wanted to be an inconsiderate greedy pig. I’ll spoil my wife at a different dealership bc of this guy. People like him are the reasons people buy at carvana etc. More

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Richardson Toyota has always been above and beyond in integrity and service and speed of service integrity and service and speed of service More

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The dealership won’t conduct business with out of town banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was transparent from the beginning on drafting process. The dealership agreed and accepted, until they found out I was driving over 500 miles from out of town. The dealership quickly changed their mind and requested a cashier check or no deal. It came down to the dealership wanting me to finance through them or use someone they recommended. My guess is they get a kick-back in return (finders fee) if I chose to finance. So my wife and I decided to conduct our business with a different dealership. Toyota of Richardson should state on their website they don’t accept out of town banks. I’m sure that would save time for other customers who experienced what I did. More

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If I could give less than one star I certainly would. You don’t try to sell 1 vehicle to 2 people at the same time and say whoever gets the paperwork done first gets the car. You also don’t make undercut re don’t try to sell 1 vehicle to 2 people at the same time and say whoever gets the paperwork done first gets the car. You also don’t make undercut remarks when a customer states that they want the extended warranty on a vehicle. Lastly, you don’t hand a customer back their keys and indicated that they go find their car after the deal didn’t work out and tell them that they are crazy. Yes, this all actually happened. I will NEVER refer anyone to this dealership. We went the very next day, to another dealership, and was treated like a customer should be treated. They were even floored when we told them what happened. I ended up with an SUV that I absolutely love and they will get all the referrals from me! These people at Toyota of Richardson need extensive training on how to treat and talk to customers. More

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Amine did an amazing job helping me and my family to understand what the numbers meant, what car was best for me, and he was very approachable! We live almost 6 hours away from this location, and we wil understand what the numbers meant, what car was best for me, and he was very approachable! We live almost 6 hours away from this location, and we will definitely make the trip again next time we need a car to have Amine help us purchase a car! Amazing job! More

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Ryan Boyd sold me a car and I couldn't have asked for a better service on getting me the right deal and making sure I got what I wanted. I would highly recommend his services and would definitely go back f better service on getting me the right deal and making sure I got what I wanted. I would highly recommend his services and would definitely go back for my next car. More

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