Robert Andrews

I Just purchased a 2021 Ford Explorer XLT and I Had an excellent experience with my purchase through sales Advisor Tommy Fuller, He got me setup with the car I was looking for with the features I needed with no hassle. He is very friendly and easy going, never felt any pressure. I also worked with Robert Andrews to close the deal at a great price.. Thank you

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Coggin is dishonest and will steal from you. I purchased my vehicle and a service plan. I was so excited! I scheduled service on my vehicle in advance, when I showed up for my routine service I was told that they could not "handle" my vehicle and did not want the liability if they messed it up. I was frustrated and asked what my options were. They told me to go to another dealership for the service and they would call ahead. I showed up to the other dealership and they were going to charge me $300+ on top of the service package I had already purchased for EACH service. I went back to Coggin and expressed my frustration, I paid for X Oil Changes and that is what I expect for $0 out of pocket. Jennifer in service explained that they never should have sold me the service package and that they would work with the finance manager to refund it. Robert Andrews in finance was super helpful and processed the paperwork (which showed the FULL service package amount) and told me 6-8 weeks I should see a credit on my account. 13 weeks pass and I see a PARTIAL credit. I reached out and am told that "You waited 6 months to ask for a refund so it was prorated based on that" I responded with my frustration that I waited 6 months because I didn't need service prior to that and they couldn't hold up their end of the agreement...I didn't want a refund, I wanted my service and they couldn't provide what they sold me. I was escalated to the GM and I was essentially told, not our problem you shouldn't have bought it or you should have tried to take it to another dealership...no one told me that, they told me I would be refunded. It was incredibly frustrating and I would never work with them again or encourage anyone else to. They'll just sell you things they can't use and then when you go to use them they'll steal your money because they can. DISGRACEFUL.

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I purchased a 2007 Shelby GT500 and was extremely satisfied with the service received. I bought the car remotely and had it shipped. Great experience

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No organization took 45 minutes to find my key and still the work was done improperly. Tie wraps are not fords SOP to install replacement parts but it was done on my truck

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Service was very good got me taking good care of n before you know it I was in and out thanks guys for the good work!

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Everyone along the line was easy to work with and handled all our questions and concerns. We will recommend this dealership to any of our neighbors entertaining buying a new FORD.

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I highly recommend this dealership! The staff is both knowledgable and friendly. My question was answered very quickly and I even had a follow up question answered within a couple of hours. Thanks!

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From scheduling to completion of service all parties were outstanding! Once problem was identified, a text was sent with the diagnostic and price. Called Robert and reviewed. Approved and the next day work was complete!

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I brought my vehicle in for an oil change. My appointment was at 2pm. I arrived ten minutes early. The vehicle sat outside service until just after 3pm. It was not until 4:39 that they completed the inspection. It took 2 hours and 39 minutes for them to even complete the initial inspection. The vehicle was not ready until 10 after five. Three hours and ten minutes for an oil change with an appointment. Completely unacceptable. All employees were very pleasant and no noted issues with the work completed.

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I will start off by saying eventually, Coggin Ford did the right thing. I have a Ford 2017 explorer with a terrible smell coming from the AC. The car was under bumper to bumper warranty. They dodged my calls, emails, and Facebook messages. So I went in person to demand they work with me. (This was over several weeks of attempting to contact them and about a year from the onset of problem). I had to fight hard to get the service that should have been covered with ease. They completed the work, we will see if it resolves the problem. If they would just have communicated with me, it would have been a much better experience. The only person that would actually pick up the phone and talk to me was Robert. We even emailed the management team and Facebook message for weeks without a return call. The general manager didn’t return messages. They really need to work on the customer service experience.

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