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Robert Basile
Robert Basile at Thomas Nissan of Joliet

Robert Basile

Service Writer

Thomas Nissan of Joliet

1427 North Larkin Avenue
Joliet, IL 60435

4.4
9 Reviews
4.4

9 Reviews

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9 Reviews of Robert Basile

November 04, 2026

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Employee Rating

Excellent customer service. Constant communication. Prompt service. I was greeted immediately upon arriving. Car was serviced quickly. No issues. More

by PCARNES2020
Recommend Dealer
Yes

Other Employees Tagged: Robert Basile

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Nov 04, 2026

Thomas Nissan of Joliet responded

From the immediate greeting to the updates along the way, we're happy your Nissan Kicks service went smoothly and without delay. Thank you for the five star rating!

November 02, 2026

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Employee Rating

Very nice and curtious people to deal with They waited on me hand and foot More

by WAYBEYONDHELP1
Recommend Dealer
Yes

Other Employees Tagged: Robert Basile

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Nov 03, 2026

Thomas Nissan of Joliet responded

Thank you for your kind words! We're thrilled to hear that our team provided you with such attentive service. We strive to make every experience special, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the 5-star review! We appreciate you taking the time to share your experience with us. Glad to hear Robert and our service team took good care of you. We appreciate your business and look forward to seeing you again at Thomas Nissan of Joliet!

October 31, 2026

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Employee Rating

Smooth and easy. Service staff was very friendly and professional. Smooth and easy. Service staff was very friendly and professional. On time and no issues. More

by mmusiel1961
Recommend Dealer
Yes

Other Employees Tagged: Robert Basile

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Oct 31, 2026

Thomas Nissan of Joliet responded

Knowing the service on your Nissan Pathfinder went smoothly and finished on time is rewarding. We appreciate your kind words about our team's welcoming and capable approach.

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the 5-star review! We're glad to hear Robert and our service team made your visit smooth, easy, and hassle-free. We know your time is valuable, and we appreciate you trusting Thomas Nissan of Joliet with your vehicle. We look forward to seeing you again!

October 31, 2026

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Employee Rating

Very helpful and very informative about my truck. And it was quick service. Thank you More

by gotawillys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyla McNeil

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Oct 31, 2026

Thomas Nissan of Joliet responded

Knowing our team provided helpful guidance about your Nissan Frontier and took care of your service promptly means a lot to us. Thank you for the five stars!

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the 5-star review! We're glad to hear Robert and our service team were helpful, informative, and got you back on the road quickly. We appreciate you trusting Thomas Nissan of Joliet with your Frontier and look forward to taking care of you again in the future!

October 27, 2026

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Employee Rating

Very satisfied Good experience and excellent customer service from you guys Was very good service More

by marentesmaricela8
Recommend Dealer
Yes

Other Employees Tagged: Robert Basile

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Oct 28, 2026

Thomas Nissan of Joliet responded

Thanks for sharing about your experience with Thomas Nissan of Joliet. We appreciate your business and hope to see you again soon!

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the great review! We're happy to hear you had a positive experience and that Robert and our service team took good care of you. We appreciate your kind words and your business. Thank you for choosing Thomas Nissan of Joliet, and we look forward to seeing you again!

October 24, 2026

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Employee Rating

Fast and precise Friendly and kind team members , always feel welcome . Excellent work , Thomas Nissan is a good dealership More

by quezada.mario
Recommend Dealer
Yes

Other Employees Tagged: Robert Basile

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Oct 24, 2026

Thomas Nissan of Joliet responded

Thank you for choosing Thomas Nissan of Joliet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the 5-star review, Mario! We're glad to hear Robert and our service team continue to make you feel welcome and provide fast, friendly service. We appreciate your kind words and your continued trust in Thomas Nissan of Joliet. We look forward to seeing you again!

October 24, 2026

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Employee Rating

Fast check in process. Easy online scheduling. Nice people and nice updates while my vehicle was serviced. More

by cherokeesteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 24, 2026

Thomas Nissan of Joliet responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Thomas Nissan of Joliet are glad to have you as a customer.

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the 5-star review! We're glad to hear scheduling was easy, check-in was quick, and Robert kept you updated throughout your service visit. We know how important your time is, and we appreciate you choosing Thomas Nissan of Joliet. We look forward to seeing you again!

October 23, 2026

Dealership Rating
Employee Rating

They were very friendly and professional, treated me like a family member. They even washed my car for me. I'm disabled They didn't even know how much that helped me. Thankyou Thomas Nissan. Edward Wor More

by eworthington19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gain

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Oct 23, 2026

Thomas Nissan of Joliet responded

We’re glad you felt like part of the family during your service visit. Knowing that the extra car wash helped you so much means a lot to us. Let us know anytime we can assist with your Nissan Cube.

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for the wonderful 5-star review, Edward! Your kind words mean a lot to us. We're glad Robert, Brian, and our service team made you feel like family. It's the little things that can make a big difference, and we're happy to hear that washing your car made your visit a little easier. We truly appreciate your business and thank you for being part of the Thomas Nissan of Joliet family. We look forward to seeing you again!

October 23, 2026

Dealership Rating
Employee Rating

The service manager is very rude and NOT in the least bit kind or helpful More

by tlowry58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 23, 2026

Thomas Nissan of Joliet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Nov 04, 2026

Thomas Nissan of Joliet responded

Thank you for sharing your feedback. I'm disappointed to hear that your experience with our service department did not meet your expectations. Every customer deserves to be treated with respect and professionalism, and that's something we take seriously at Thomas Nissan of Joliet. I would appreciate the opportunity to speak with you personally, better understand what happened, and see what we can do to make things right. Please feel free to contact me directly at the dealership. Joe Segreti General Manager Thomas Nissan of Joliet

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