Robert Clement

I couldn’t ask for a much better experience than the one I got with Middletown Nissan. I don’t have the best credit in the world but their Finance Department fought to get me an approval that I NEEDED. Woul I got with Middletown Nissan. I don’t have the best credit in the world but their Finance Department fought to get me an approval that I NEEDED. Wouldn’t want to go anywhere else but Middletown Nissan. More

Helpful 0

Report | Print

Such kind, accommodating staff! Would highly recommend this service department. Especially Robert who really helped me and explains everything being worked on and will keep trying un Would highly recommend this service department. Especially Robert who really helped me and explains everything being worked on and will keep trying until the problem is resolved to a customers satisfaction!! More

Helpful 0

Report | Print

Sales and Service Have Failed Me DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUT OF THIS MESS. See my detailed review of this dealer and why you sh DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUT OF THIS MESS. See my detailed review of this dealer and why you shouldn't buy from them and NEVER use their service department. I purchased a used car from Middletown Nissan and it's been a poor experience to say the least. Buying and financing were easy and actually pleasant. Everything else has been a failure. Now I know that they're just great at taking your money. My car is used so I don't expect it to be perfect. The price was fair and I knew what I wanted. The car had a couple of minor issues I wanted addressed and they were documented so they could be fixed as part of the sale. Issues: 1) The taillights lights had a lot of moisture in them. They promised to fix it. 2) When I got home I discovered the second key was a blank and the remote was not programmed. They promised to fix it. 3) The car needed an alignment which I didn't notice until I drove it in the highway long enough. The steering wheel was also not centered which should be fixed with a proper alignment. This should have been taken care of as part of the 80 point inspection they are required to complete but clearly didn't do. They promised to fix it. Resolution Attempts: I brought the car in to get the taillights, key, and alignment taken care of about a week after I purchased the car. Middletown Nissan's answer to these issues. 1) The service department claimed they knew nothing of the taillights issue but took my car in anyway. Their solution was to put my car out in the sun to dry the taillights. I ended up having to rent a car to pickup my kids from school and they did nothing to fix my car from 8:30am to 4:30pm. When I picked up my car after they kept it all day, they told me that they would not replace the lights as it was too expensive. I called my salesman and he got them to agree to replace the lights. The problem with that is that weeks went by and they never called. I called my salesman 6 times and he was never available to speak or would return my calls when I left messages with the receptionists. I finally told the receptionist to tell him I was tired of leaving messages and he called me back saying he never got any messages. To his credit, he started keeping me updated. First he told me the lights were ordered from eBay but one arrived cracked so they had to be ordered again. Shame in me, that was a red flag. Then they came in and I got an appointment for today. All this took 52 days. When I picked up my car, they had installed aftermarket lights that are nothing like the stock lights. They are black instead of silver and clearly not OEM. Tired of dealing with this place, I just sucked it up and left. Shame on me for not letting them know how wrong that was. I was just pulled over for driving without taillights because they never tested them. Luckily I didn't get a ticket but they put my life at risk driving in the dark. 2) On the first service appointment, they said that they can't do anything because this is a used car that's not a Nissan. They said I could take it to another dealer and they would reimburse me but it's not a cheap service and I'm certain they won't reimburse since they refuse to give this to me in writing. 3) They supposedly completed the alignment on the first service but the crooked steering wheel I clearly reported is still crooked and the car still pulls left at highway speeds. Even a mechanic student can do an alignment properly but somehow Middletown Nissan can't. Or better yet, they said they did but never tried. RECAP They tried to get out of replacing my lights, replaced them with cheap aftermarket lights, didn't test them, put me at risk in night driving, almost got me a ticket, sold a car without aligning it, and gave me a blank spare key. DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUR OF THIS MESS. More

Helpful 3

Report | Print

Wonderful service center I have used Nissan for about 15 years. I always have an excellent experience and usually use Robert Clement as my Advisor. He is wonderful, always hel I have used Nissan for about 15 years. I always have an excellent experience and usually use Robert Clement as my Advisor. He is wonderful, always helpful and pleasant. This time I went through Express and had a young man I can't remember his name now, but I'm thinking Darren. He was exceptional!! More

Helpful 0

Report | Print

Robert and Aminder went above and beyond what was expected. I have never dealt with such exceptional service. Robert Clement, in the service department, goes out of his way to provide helpful, honest expected. I have never dealt with such exceptional service. Robert Clement, in the service department, goes out of his way to provide helpful, honest and trustworthy service. He makes sure his customers are well taken care of. He has the "I have your back" commitment. His dedication and caring attitude has kept me returning to Middletown Nissan for years. I refer everyone I know. Aminder Singh, in the sales department, also goes above and beyond for his customers. He made me feel comfortable and confident with my purchase. He was kind, knowledgeable, honest and went the extra mile to make sure I got the best deal (and I truly did) and that everything went smoothly and stress free. I give Middletown Nissan an A++ and will happily continue doing business with them. More

Helpful 0

Report | Print

On a cold day in January I came into this dealership wanting to test drive a specific vehicle, with specific equipment. The first thing that I was impressed with was they had such a vehicle - a new this wanting to test drive a specific vehicle, with specific equipment. The first thing that I was impressed with was they had such a vehicle - a new this year, low production car - in stock. The second thing that impressed me was the sales person Dan Hoyt knew more about the car than any dealer has ever known about any previous car that I was interested in. In the past every time I bought a new car I knew more about it than the person selling it to me. Not the case with Dan. From my very first visit they make you feel like family. No pressure, no stress. I had to special order the car to get the exact color and equipment. From my first visit in January until I picked up the car when it came in the end of May every aspect of the transaction was perfect - no surprises. I did quite a bit of shopping for this vehicle - I went to at least four different Nissan dealers. One actually matched their price and was closer to my location but in the end I went with what I considered the superior dealership, Middletown Nissan. And I'm not sorry. The absolute best car buying experience I have ever had. Top notch in every respect. No xx at all. The real deal. From start to finish it was a pure pleasure. This dealership does it right. More

Helpful 1

Report | Print