Robert Dumitru | Page 4

I received a recall notice on my new Honda Accord hybrid for a repair it said would take 15 minutes. I called the service department asking when I should bring the car in. They said I could bring it in the for a repair it said would take 15 minutes. I called the service department asking when I should bring the car in. They said I could bring it in the next mornining, Saturday, at 8:30. I was there at 8:30 as instructed and asked if I could wait for the car and they said yes, it would be ready by 10 o’clock. Starting at 10 o’clock when the car wasn’t ready, I checked every 15 minutes for an update and each time I was told the car would be ready in about 15 minutes. The car was finally ready at 11. To the credit of the person who had checked me in, he seemed visibly upset as 1030 rolled around to 1045 and finally the car came at 11 o’clock. When I asked him why it took so long, he said Saturday was the busiest day. So why was I told to bring it in on Saturday and how could they so badly underestimate when the car would be ready for a simple 15 minute computer update. I am not pleased with the service I got. More

by tboy2000 Verified Customer Verified Customer

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Excellent service. Everyone was friendly and professional. Very helpful. Took care of every problem. Communicated! Everyone was friendly and professional. Very helpful. Took care of every problem. Communicated! More

by rgmoroney Verified Customer Verified Customer

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Worst customer service ever. The guy said it took 2-3 hours, however no one provided any updates after 5 hours. I had to call and hold for 25 minutes to speak with someone. He The guy said it took 2-3 hours, however no one provided any updates after 5 hours. I had to call and hold for 25 minutes to speak with someone. He stated no one was available to work on it. He promised to have someone start the work first thing next morning(7 am). He finally called back about 3 hours later. He can’t keep his promise, they do not care about their customers. More

by 3tm Verified Customer Verified Customer

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My car has been in service for almost 2 months. I got it back one evening and had to bring it back in the next morning. The part to repair the car is not available and my car will likely be in se I got it back one evening and had to bring it back in the next morning. The part to repair the car is not available and my car will likely be in service for at least another month. As this falls within the NY Lemon Laws, I would expect to be contacted by Honda Corporate with an offer to repurchase the car. More

by dajjtt620 Verified Customer Verified Customer

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Seamless service procedure. Compare to other dealer service is very professional , I will come back for service in future, thanks. Compare to other dealer service is very professional , I will come back for service in future, thanks. More

by sunxiang Verified Customer Verified Customer

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Excellent friendly service. Goes far beyond what is normally expected. Comfortable waiting area. Good coffee and hot chocolate while waiting. Goes far beyond what is normally expected. Comfortable waiting area. Good coffee and hot chocolate while waiting. More

by ArnieS Verified Customer Verified Customer

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Extremely long wait every single time, doesn’t matter the service. disappointing customer service very nice but lack of communication when it comes to the wait is terrible service. disappointing customer service very nice but lack of communication when it comes to the wait is terrible More

by DEANDREAWALKER8 Verified Customer Verified Customer

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Very polite and considerate. They estimated the 1.5 hours it would take for my car inspection and recall, and they were done in 1.5 hours. They estimated the 1.5 hours it would take for my car inspection and recall, and they were done in 1.5 hours. More

by RUTHSETON Verified Customer Verified Customer

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The service center was fine even though they couldn't replicate the problem. I wish they could have supplied a loaner, though replicate the problem. I wish they could have supplied a loaner, though More

by bpaider1106 Verified Customer Verified Customer

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The service was timely and thorough. I had an oil change, inspection, tire rotation and changed wiper blades. What I really like is they do a complete review of your car and operating sy I had an oil change, inspection, tire rotation and changed wiper blades. What I really like is they do a complete review of your car and operating systems... Top tier service is what you'll get here. More

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