Robert Dumitru | Page 5

My service advisor Robert and the technician provided an excellent service this time and got me in and out within a decent time. excellent service this time and got me in and out within a decent time. More

by Mike Verified Customer Verified Customer

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Fine Job. We were in and out. We had an oil change and the wiper Blades replaced. We were in and out. We had an oil change and the wiper Blades replaced. More

by SEANSTER67 Verified Customer Verified Customer

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When I walked to the desk it just that the adviser I believe his name is Rob was really nice believe his name is Rob was really nice More

by LABELLAANGEL81 Verified Customer Verified Customer

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I had a great experience at millennium Honda. I went in with an issue with my cars radio/display. After diagnostics they were able to locate the issue and replace a defective battery. Rob was rea I went in with an issue with my cars radio/display. After diagnostics they were able to locate the issue and replace a defective battery. Rob was really great! He took the time to explain everything to me when I arrived to pickup my car. He was very informative and friendly and just while waiting in line you can tell he really took his time to give attention to every customer. Great customer service by him and honestly the whole team. Everyone was great! More

by DOAA A. Verified Customer Verified Customer

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I needed an inspection. Steven got me in and out in no time. All of the service advisors are great! Steven got me in and out in no time. All of the service advisors are great! More

by FTDONCHEO Verified Customer Verified Customer

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Gwindalyn Is great she made sure my car came out of service at a timely matter!! service at a timely matter!! More

by jennylian1215 Verified Customer Verified Customer

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I received a recall notice on my new Honda Accord hybrid for a repair it said would take 15 minutes. I called the service department asking when I should bring the car in. They said I could bring it in the for a repair it said would take 15 minutes. I called the service department asking when I should bring the car in. They said I could bring it in the next mornining, Saturday, at 8:30. I was there at 8:30 as instructed and asked if I could wait for the car and they said yes, it would be ready by 10 o’clock. Starting at 10 o’clock when the car wasn’t ready, I checked every 15 minutes for an update and each time I was told the car would be ready in about 15 minutes. The car was finally ready at 11. To the credit of the person who had checked me in, he seemed visibly upset as 1030 rolled around to 1045 and finally the car came at 11 o’clock. When I asked him why it took so long, he said Saturday was the busiest day. So why was I told to bring it in on Saturday and how could they so badly underestimate when the car would be ready for a simple 15 minute computer update. I am not pleased with the service I got. More

by tboy2000 Verified Customer Verified Customer

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Excellent service. Everyone was friendly and professional. Very helpful. Took care of every problem. Communicated! Everyone was friendly and professional. Very helpful. Took care of every problem. Communicated! More

by rgmoroney Verified Customer Verified Customer

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Worst customer service ever. The guy said it took 2-3 hours, however no one provided any updates after 5 hours. I had to call and hold for 25 minutes to speak with someone. He The guy said it took 2-3 hours, however no one provided any updates after 5 hours. I had to call and hold for 25 minutes to speak with someone. He stated no one was available to work on it. He promised to have someone start the work first thing next morning(7 am). He finally called back about 3 hours later. He can’t keep his promise, they do not care about their customers. More

by 3tm Verified Customer Verified Customer

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My car has been in service for almost 2 months. I got it back one evening and had to bring it back in the next morning. The part to repair the car is not available and my car will likely be in se I got it back one evening and had to bring it back in the next morning. The part to repair the car is not available and my car will likely be in service for at least another month. As this falls within the NY Lemon Laws, I would expect to be contacted by Honda Corporate with an offer to repurchase the car. More

by dajjtt620 Verified Customer Verified Customer

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