Robert Fort

I checked my car in at about 9:40am and my appointment was at 10am. Everything was fine at check in. Approximately an hour later my service representative came to me to ask me for my keys. I told him that was at 10am. Everything was fine at check in. Approximately an hour later my service representative came to me to ask me for my keys. I told him that I gave them to him at check in and that he handed them to the lady working with him. He left to check with her. He came back and stated that she had left with my keys. Even though they gave me a loaner, I couldn’t get in my home. I literally rode around for 3 1/2 hours. They compensated with a free oil change. I don’t think that was enough. The fact that someone left with my keys was very concerning and upsetting and definitely not acceptable. More

by lynnise64 Verified Customer Verified Customer

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The people were the best thing about this experience. From the receptionist who routed my call(s) to the young lady (Kennedy) who drove me home when my car needed to be kept overnight. Everyone was upbea From the receptionist who routed my call(s) to the young lady (Kennedy) who drove me home when my car needed to be kept overnight. Everyone was upbeat & friendly. My Cadillac is in great shape now & no question where it will go if it needs work. More

by gdavisinwc Verified Customer Verified Customer

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Robert Ford was excellent. I would by a Cadillac or GMC just because of the service department alone. Treated me with respect and respect my time. I would by a Cadillac or GMC just because of the service department alone. Treated me with respect and respect my time. More

by rhill Verified Customer Verified Customer

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Very pleasant interaction… as the service was as expected and a nice waiting area … thanks and a nice waiting area … thanks More

by stuolmsj Verified Customer Verified Customer

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Great service and atmosphere! I look forward to my next visit! Thanks very much to everyone! I look forward to my next visit! Thanks very much to everyone! More

by IAMSONGS Verified Customer Verified Customer

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Not knowledgeable with vehicles being serviced not helpful with basic questions regarding vehicle service and maintenance helpful with basic questions regarding vehicle service and maintenance More

by thechases0 Verified Customer Verified Customer

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Very good communication, knowledge, speed of service, courtesy, waiting area with beverages and snacks, and follow-up. courtesy, waiting area with beverages and snacks, and follow-up. More

by BILL@HARLEYCOACHING.COM Verified Customer Verified Customer

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Clean and friendly. Car was completed within the time frame they said it would be completed. Car was completed within the time frame they said it would be completed. More

by MattJasmineTolbert Verified Customer Verified Customer

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A wonderful experience. Got to the dealership early and they got me in quickly and took great care Got to the dealership early and they got me in quickly and took great care More

by eric@allaccesscoach.com Verified Customer Verified Customer

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This dealership has exceeded my expectations at every encounter. Justin was professional, knowledgeable, patient, and a pleasure to deal with. He made the selection and purchase of my car stress free. encounter. Justin was professional, knowledgeable, patient, and a pleasure to deal with. He made the selection and purchase of my car stress free. He took all the time I needed to make sure I understood the process. After purchasing my vehicle the dealings with the service department has been great. I highly rate this dealership and its employees. More

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