Robert Krueger | Page 38
Service Writer
Gordie Boucher Ford of Menomonee Falls
N81 W12920 Leon Rd
Menomonee Falls, WI 53051
Dealership Experience
19 yrs, 8 mos
534 Reviews
Write a Review534 Reviews of Robert Krueger
November 30, 2021
Outstanding service. Robert was friendly, helpful and knowledgeable. They were able to get me in to work on warning alerts I was getting for 4WD and pre collision. This was way more helpful than the Fo knowledgeable. They were able to get me in to work on warning alerts I was getting for 4WD and pre collision. This was way more helpful than the Ford dealer I have gone to for service and new cars for years, who told me they couldn’t help me until January. Will definitely return to Gordie Boucher. More
November 26, 2021
I dropped my vehicle off for an oil change and 2 recall items. My advisor Robert was very helpful through the process. The shuttle driver was super friendly and kind. Great customer service all around. items. My advisor Robert was very helpful through the process. The shuttle driver was super friendly and kind. Great customer service all around. More
November 25, 2021
Had issues with scamming being told I may need new tires soon when the tires are only 7 months old purchased in March of this year, told I have a oil leak when logic dictates if my car was leaking oil as ba soon when the tires are only 7 months old purchased in March of this year, told I have a oil leak when logic dictates if my car was leaking oil as bad as they stated I would see oil spots on the ground which there is none. Furthermore told me the battery was bad and the readout on the paperwork stated that the battery checked good I did buy the battery but only because I knew the battery was gaining age. I fear I may not be the only person that stuff like this has been pulled on. I believe in the the belief that honesty is the best policy in business as you will have repeat business whereas scamming only gets quick money but no long term customers. More
November 15, 2021
Very prompt, knowledgeable and courteous. When I called apt the service associate didn’t know how to check out tire purchase history to use the warranty but they finally figured it out apt the service associate didn’t know how to check out tire purchase history to use the warranty but they finally figured it out More
October 27, 2021
A standard oil change appointment took 90 minutes from start to finish and this is unacceptable. Furthermore, the wheel lug lock was removed from the glove compartment and then just left on the passenger start to finish and this is unacceptable. Furthermore, the wheel lug lock was removed from the glove compartment and then just left on the passenger seat and the previous oil change sticker was crumpled up and left on the seat as well. I won’t even get into details on the waiting lobby experience. :( More

