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Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.8
533 Reviews

Dealership Experience

19 yrs, 8 mos

4.8

533 Reviews

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533 Reviews of Robert Krueger

June 23, 2026

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Employee Rating

I brought my car in for maintenance. Norma was upfront and honest with me and I appreciate that. More

by Bryan Corcoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio , Norma Ocasio

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Jun 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate you highlighting Norma’s transparent approach during your Ford Edge maintenance. We’re glad you felt informed throughout the service. Please let us know if there’s anything else we can help with. Jeff Samp General Sales Manager 262-225-9010

June 23, 2026

Dealership Rating
Employee Rating

The service staff was polite, willing to explain all details about the service, price came in under quote. Very please with every aspect at this time. More

by 34tdhartwig
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad that our team provided clear explanations and a courteous experience while servicing your GMC Acadia. It’s great that the final cost came in below your estimate. Thank you for sharing your positive feedback. Jeff Samp General Sales Manager 262-225-9010

June 17, 2026

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Employee Rating

Great dependable service, service people on top of everything, work completed in a timely manner, More

by Rcolo1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for recognizing Robert and our team’s dependable service. We’re glad your Ford Fiesta was taken care of promptly. We appreciate your five-star feedback and look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

June 16, 2026

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Employee Rating

Friendly and helpful staff Staff is friendly and helpful. Online booking was easy to use. More

by Joannagrossi2018
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 16, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s great to know our team made everything feel welcoming and that online booking was easy for you. We’re glad the service on your Ford Explorer went smoothly. We look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

June 12, 2026

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Employee Rating

If it wasn't for Robert, I would change dealerships. I do not like having to return several times because issues were not taken care of. Robert ultimately gets the jobs done but the shop has to do a bet More

by Lkimmel
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 15, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad that Robert is always able to help, and we hope to see you again! Jeff Samp General Sales Manager 262-225-9010

Jun 12, 2026

Lkimmel responded

Robert K. in service and Joe J. in sales deserve 5 out of 5 in reviews. They are just about the only reasons I haven’t changed dealerships. Robert ultimately gets my service requests satisfied but the shop needs to do a more thorough job the first time to avoid return trips by me to finish service and keep me from changing dealerships.

June 11, 2026

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Employee Rating

Awesome! Very professional I would definitely go to Gordie Boucher for all my service needs More

by ROBERTJKRUEGER
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 12, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s great to hear that service on your Ford was professional. Robert appreciates your trust and looks forward to assisting with your future service needs. Jeff Samp General Sales Manager 262-225-9010

June 11, 2026

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Employee Rating

Great service responsive. But don't love that you charge for diagnostic to check an error code More

by bpriaulx
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 13, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Jeff Samp General Sales Manager 262-225-9010

June 08, 2026

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Employee Rating

I appreciate the shuttle ride home. Service was efficient - in and out on the same day. More

by erstremlow
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 08, 2026

Gordie Boucher Ford of Menomonee Falls responded

Robert and the team are pleased the shuttle ride and same-day service met your needs. Thank you for the five-star rating and for trusting us with your Ford Escape. Jeff Samp General Sales Manager 262-225-9010

June 02, 2026

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Employee Rating

It was good It was fast and good and fast and good and fast and good More

by lesliecozad
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the five-star review. We’re pleased your Ford Edge service was both fast and thorough. We hope to assist you again soon. Jeff Samp General Sales Manager 262-225-9010

June 02, 2026

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Employee Rating

As I returned home from your service department I realized the hood of my vehicle was not secured. The hood latch was not completely closed and latched. This could have caused me a great deal of trou More

by Jdegnor
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

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Jun 10, 2026

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns. Please reach out to us directly. Jeff Samp General Sales Manager 262-225-9010

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