Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
562 Reviews

Dealership Experience

19 yrs, 11 mos

4.7

562 Reviews

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562 Reviews of Robert Krueger

September 03, 2026

Dealership Rating
Employee Rating

Robert Promptly got me in for an unknown warning light, techs figured out the problem, ordered parts and serviced the truck - running great and no indicator lights. Also took care of a recall computer issu More

by GORDYSTECK
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Sep 03, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing that your F-150 is running well without any warning lights means a lot to our service team. We’re pleased Robert could get you in promptly and that our technicians resolved the warning light issue and completed the recall computer update in one visit. Jeff Samp General Sales Manager 262-225-9010

September 02, 2026

Dealership Rating
Employee Rating

The experience with the dealership was great. The experience with the dealership was professional. The experience with the dealership was good. More

by KARLALLMONSR
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Sep 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Our service team enjoyed working on your Ford Focus and delivering a positive experience. Hearing that everything felt professional and smooth means a lot to us. Jeff Samp General Sales Manager 262-225-9010

August 29, 2026

Dealership Rating
Employee Rating

Rober Krueger has been my service advisor for about 15 years. He always takes good care of my cars, making sure only required work is done, it's done timely and reliably. More

by DDTRYTEK
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad Robert has provided reliable, timely service to your Mustang for 15 years. Knowing you value his focus on only the necessary repairs means a lot to us. Jeff Samp General Sales Manager 262-225-9010

August 23, 2026

Dealership Rating
Employee Rating

Very precise and professional, along with efficient and clean. They went above and beyond my expectations for the service rendered. I was impressed and even had the thought of purchasing my next vehicle th More

by SEVITCH1971
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your note about our thorough and swift work, combined with a spotless finish during the service on your Ford Edge, highlights the high standards our team upholds. Hearing that you’re considering your next vehicle purchase with us means a lot to our team. Jeff Samp General Sales Manager 262-225-9010

August 22, 2026

Dealership Rating
Employee Rating

Nice new facility Everything was on time and very professional with a friendly attitude Thanks More

by Tgersonde
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your note about our new facility and timely, professional service means a lot to us. We’re glad our team provided friendly, on-time care for your Explorer. Jeff Samp General Sales Manager 262-225-9010

August 21, 2026

Dealership Rating
Employee Rating

It was my first visit and everything went well thank you I'm not a man of a lot of words More

by Jhutt91259
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 21, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the five-star rating. We’re glad your first visit and service on your Ford F-150 went smoothly. Jeff Samp General Sales Manager 262-225-9010

August 21, 2026

Dealership Rating
Employee Rating

Robart was very understanding & informational with me , when it came to getting the work on my truxkndine , he called me with every update . I love his customer service & would definitely recommend him to More

by WJOHNNAE165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your note about Robert keeping you updated throughout the service on your Ford Escape highlights our service department’s focus on clear communication. Hearing that his customer care made a difference means a lot to our team. Thank you for recommending Robert and our service department. Jeff Samp General Sales Manager 262-225-9010

August 20, 2026

Dealership Rating
Employee Rating

This dealership has the right people in the right places. ..thanks for the professionalism...we hope to continue this relationship... More

by DAVEANDSUZANNEDAVIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio, Mike McCulley , Alex in service dept.

Aug 20, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jeff Samp General Sales Manager 262-225-9010

August 16, 2026

Dealership Rating
Employee Rating

Had had previous mechanical work done and I brought truck back because truck had the same mechanical problem. Dealership did not fix the mechanical issue that I had paid on prior appointment which was hundre More

by DHICK30183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jeff Samp General Sales Manager 262-225-9010

August 13, 2026

Dealership Rating
Employee Rating

Always great customer service and I enjoy the services provided. Home vehicle pick up and drop off is very convenient. More

by CARI.STUDYVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Sandbach

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